This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6585084

JOB SUMMARY: The Slot Shift Manager is responsible for monitoring and supervising the daily gaming floor operations on a specific shift, ensuring that courteous and prompt service is provided by all employees. In the absence of the Executive for the casino shift, this position may be responsible for overall operation and safety of the property. Keeps Director of Gaming informed of any pertinent information. This individual must possess both educational and work experience of sufficient depth to indicate a high probability of success in this position. Must be able to work any shift. Must have demonstrated managerial ability in related casino areas.

ESSENTIAL JOB FUNCTIONS:

Is directly responsible for training supervisors in technical and leadership skills for functions on/off casino floor.\ Is directly responsible for training gaming slot operations line employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.\ Handle any customer complaints in assigned area.\ Observes, verifies and supervises all activities within the gaming area assigned, countersigning jackpot slips/checks where appropriate.\ Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction.\ Completes daily personnel assignments and reassigns personnel on floor based on business volume.\ Is responsible for key control and documentation.\ ADDITIONAL JOB DUTIES:

Builds a rapport and coordinates daily functions with support services departments, especially Marketing.\ Coordinates with Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to the CSM.\ Ensures timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals.\ When acting as the manager on duty of the property: Is responsible for making decisions appropriate to the situation, initiates the notification of the Senior Team, and coordinates the reactive efforts of all personnel (all departments) until a Senior Team member arrives.\ Acts as role model; always presents oneself as a credit to Harrahs and encourages others to do the same.\ Support property and department initiatives such as Customer Service Assurance programs and any other property or departmental service initiatives and facilitate to the front-line team via Buzz Sessions, Coaching, Training and Discipline where necessary.\ Always protect all assets of the Slot Department.\ Identify new premium slot players and develop the relationship.\ Adheres to regulatory, departmental and company policies.\ Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.\ Other duties as assigned.