Summary The incumbent serves as a Supervisory Program Specialist-Facility Telehealth Coordinator. The VASNHS/VAMC Facility Telehealth Coordinator Program Specialist (FTC) supports Veterans under the guidance of Veteran Health Administration (VHA) which provides health care services to Veteran patients across the continuum of care in both institutional and non-institutional settings. Responsibilities Duties include, but may not be limited to the following: Planning work to be accomplished by subordinates, sets, and adjust short-term priorities and assigns work to subordinates based on ongoing or changing priorities and employee skills. Evaluating work performance of subordinates, gives advice, counsel, or instruction to employee on both work and administrative matters. Leading projects from initiation to completion and presenting the results to senior leadership throughout the Medical Center. Compiling all the necessary documentation and information by organizing a project management team. Working closely with the Service Chief and others in implementing and evaluating policies, plans, and internal operational systems. Managing and coordinating all online communication tools such as internal SharePoint websites and other related informational tools, all done in consultation with communication specialists. Coordinating events hosted by officials, with assistance from continuing educational staff and initiatives when warranted. Working with various boards to coordinate regular committee meetings, ensuring all event management steps are completed. Performing audits and special studies to evaluate program effectiveness. Collecting and analyzing data from a variety of sources, measuring results, and reporting findings. Performing the full range of personnel management and administration for an organization with varied functions and activities. Acting as the liaison with the human resources office concerning personnel-related matters. Provides orientation for new staff. Processing new employees by requesting necessary equipment government issues laptop, cellphone, PIV card, and assure that all program access is complete. Providing budget and financial management for WHP and all its programs. Performs other duties as assigned. Work Schedule: Monday - Friday Variable Telework: Ad-hoc Position Description/PD#: Supervisory Program Specialist-Facility Telehealth Coordinator/PD03143O Functional Statement #: PD03143O Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Supervisory Program Analyst. Qualifying specialized experience includes educator/advisor providing guidance and clarity to employees; interviews and selects candidates for positions and makes appointments, promotions, and reassignments to positions; develops performance standards and evaluates the work of supervised employees; oversees employees' duties to ensure that agency policies and priorities are followed; gives advice, counsel, and instruction to supervised employees on both work and administrative matters; effects disciplinary procedures, such as warnings, reprimands, and admonishments; planning and implementing call and customer contact center strategies and operations; soliciting and acting on feedback from internal and external customers; improving systems and processes; determines call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; conducts daily monitoring of Community Care consults, scheduling practices, and coordination, ensuring it aligns with the VA Mission Act, Office of Community Care Field Guidebook (OCC FGB), and consult management policies and directives to ensure that Community Care meets patient care demands; Creates and maintains a quality assurance program to include monitoring random calls to improve quality, minimize errors and track operative. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although there may be some physical effort required through the use of computers or transporting documents, presentations, and pamphlets to outreach events. Work is typically performed in an adequately lighted and climate controlled office. Travel within VANCHCS sites of care and to community provider's offices is expected for this position for outreach and collaboration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.