Job Information
Golden Route Operations Steakhouse Manager in Las Vegas, Nevada
City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Full Time
Department
Food & Beverage
Steakhouse Manager The Strat (Las Vegas, NV)
Description:
Summary: Establish and maintain standards of service, organization and management of daily operations for the room. Resolve escalated guest and employee issues. Supervise staff and staffing levels. Ensure the operational effectiveness of the outlet involving profitability, hours of operation, performance standards, and guest dining experience at a level consistent with an upscale dining environment.
Essential Functions:
Responsible for the hiring, training, promoting, directing, scheduling, developing, measuring performance, and disciplining of room staff, including management
Handles escalated guest issues and employee relations
Establishes and oversees standards of service and ensures they are properly maintained. Handles accordingly when standards are not met.
Formulates training outlines as needed for job standards to ensure all employees understand and have the skills to provide quality internal and external guest service
Monitor and manage staffing levels and labor usage to stay within budgeted guidelines
Greets guests in a positive and upbeat manner
Regularly performs “table-touching” to ascertain their dining satisfaction and thank them for their patronage
Enthusiastically demonstrates knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques.
Reviews and researches room financial reports, including reviewing the monthly profit and loss statements and payroll to ensure monthly budget requirements are achieved
Ensures that the restaurants are clean, organized and properly functioning and that restaurant equipment is maintained
Ensures health, safety and sanitation standards are followed at all times, in compliance with company and health department standards and regulations
Remains knowledgeable of daily house count, VIPs, scheduled on-property events and activities
Document pertinent information in department logbook
Performs other duties as assigned
Requirements:
Qualifications/Requirements:
Minimum 5 years of supervisory experience in a restaurant, preferably in an upscale dining environment
Superior written and verbal communication skills and strong leadership skills
Proven successful experience maintaining staffing and labor costs
Understanding of P&
L, budgets, forecasting, and scheduling
Previous experience with point-of-sale systems, computers and calculators
Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Ability to communicate effectively in English, both written and verbal
High school diploma or equivalent preferred
At least 21 years of age
Required Work Cards
Alcohol Awareness
Health
Non-Gaming
Gaming
Physical Requirements
Vision, speech, hearing and literacy (critical)
Regularly required to move throughout the outlet
Occasionally required to move throughout the property
Occasionally required to lift, carry, push, pull or otherwise move objects weighing up to 35 lbs.
Ability to work in a moderately noisy, smoky environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with our without reasonable accommodations.
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