Job Summary:

Title: Host – Foundation Room

Location: Las Vegas, NV

The Role:

• Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

• Greet all guests promptly and courteously in a professional manner

• Control the flow of guests coming into the restaurant and those who are waiting for a table

• Hospitality zone

• Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable

• Anticipate and respond to guest needs (guest satisfaction)

• Direct guest to appropriate location to wait when on a wait

• Estimate and quote accurate wait times for tables

• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table

• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

• Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

• Pick up guest lists for any special events.

• Handle concert tickets and signature sheet.

• Obtain Production sheet for current night

• Obtain current member and spouse lists.

• Check foundation membership card and photo ID

• Adherent to HOB dress code policy of the foundation lounge

• Hand out wrist band and /or opera box passes

• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

• Knowledge of House of Blues related art, music, and history

• Adhere to the HOB Hospitality Zone

Communicate with other support departments

• Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow

• Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

• Keep host area clean and organized throughout the shift (shift mechanics).

• Keep floor in host area free of spills, food, trash or other obstacles

• Polish and clean all entry door windows throughout the shift

• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand

• Maintain line of sight/atmosphere control by circulating through work area throughout shift

• Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

• Assist other employees and departments as needed (teamwork)

• Adherence to standard operating procedures

• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

• Appearance

• Punctuality/Attendance

• Attitude/Teamwork

• Opening and Closing duties

• Job Skills/Knowledge/Productivity

• Adherence to Policy

• Sanitation and Safety

• Guest Satisfaction

• Communications

Qualifications:

Required:

• Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification or Equivalent

• High School Diploma Music Mall and Retail operations

• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

• Entry Knowledge of

• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

• Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

• Flexible Hours

Preferred:

• Point of Sales knowledge, preferably MICROS

• Previous experience handling VIP customers

• Previous Customer Service/Host experience

• Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

• Working environment is fast-paced

• Position requires extended periods of prolonged standing and working on your feet

• Must be able to lift or move up to 25 lbs using proper lifting techniques