Description Robert Half is looking for a Help Desk Analyst to contribute to a dynamic and fast-paced environment. If you possess robust problem-solving abilities and are enthusiastic about driving impactful change within an organization, this role might be the perfect fit for you. The opportunity for a Help Desk Analyst is based in Las Vegas, Nevada, and entails a long-term contract commitment. Evening and overnight shifts available.

Job Description:

In the role of a Help Desk Support Agent, you will serve as the initial point of contact for our clients, aiding them in resolving technical issues, handling inquiries, and delivering effective solutions. Your main duties involve addressing user concerns, troubleshooting both software and hardware issues, and ensuring that our clients receive prompt and efficient assistance. Your contribution will be crucial in upholding customer satisfaction, resolving technology-related challenges, and guiding clients to optimize their experience with our products and services.

Role Responsibilities

• Provide technical assistance for internal operating systems, productivity software, and various applications.

• Respond to technical support requests through phone, email, and walk-in inquiries.

• Identify and address recurring technical issues by implementing solutions at the source.

• Investigate and resolve technical problems independently.

• Manage user accounts and resolve issues in a client-server environment.

• Demonstrate strong analytical and problem-solving skills.

• Possess a basic understanding of networking concepts.

• Have practical expertise in installing and configuring operating systems, both networked and local printers, and business applications.

• Previous experience with IT support ticketing systems is a plus.

• Tier 1 Support background is preferred.

• Exhibit exceptional customer support skills.

• Familiarity with ServiceNow is an advantage.

• Experience with WLAN (Wireless Local Area Network) is beneficial.

• Technical support experience is a requirement.

• Proficiency in network troubleshooting is essential. Requirements

Education and Experience:

• 2+ years of experience in technical support or a similar role.

• Previous experience with IT support ticketing systems is a plus.

• Tier 1 Support background is preferred.

Skills and Abilities:

• Strong analytical and problem-solving skills.

• Excellent customer support skills with the ability to communicate technical information effectively to non-technical users.

• Proficiency in network troubleshooting is essential.

• Basic understanding of networking concepts.

• Practical expertise in installing and configuring operating systems, networked and local printers, and business applications.

• Familiarity with ServiceNow is an advantage.

• Experience with WLAN (Wireless Local Area Network) is beneficial.

• Bilingual in Spanish is a plus

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .