City

Las Vegas

State

NV

Shift

All

Type of Shift

Full Time

Department

Information Technology

Audio Video Tech II Golden Entertainment Corporate (Las Vegas, NV)

Description:

Summary:

Provide innovative technology to relative entities implementing, deploying and building, resolving day-to-day issues, and provide excellent customer support and problem resolution. Work closely with facilities, end users, sales, and third-party vendors to support audio/visual systems for all Golden Entertainment locations that employ the relevant technology.

Essential Functions and Responsibilities:

• Interact with senior internal and external personnel on significant matters often requiring coordination between organizations

• Work with IT leadership, business stakeholders and with engaged vendors to design scalable and supportable enterprise AV solutions

• Demonstrate good judgment in selecting methods and techniques for obtaining solutions

• Identify opportunities for process improvements

• Write and/or maintain documentation such as; user manuals and reference guides related to AV equipment

• Perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, Audio Video hardware, peripherals, IP Phones, etc.)

• Engage end-user, gathering requirements and analyzing to provide design and architectural recommendations as it relates to AV systems

• Provide technical support for troubleshooting

• Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems

• Create documentation for testing and validation of the AV systems

• Maintain relevant and current knowledge and be a leader within assigned technical field

• Prioritize work efforts and multi-task in a very fast-paced environment

• Develop and maintain A/V floor plans with equipment availability in each conference rooms, training centers and collaboration spaces

• Must meet Company minimum driving standards

• Provide AV support for high profile meetings, events and other 24/7 On-Call Support

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

• Perform other duties as assigned

Requirements:

Qualifications

• Minimum of 4 years of live-production audio visual support experience is required

• Strong knowledge of audio-visual equipment including different types of microphones, mixers, projectors and codecs

• Strong knowledge of computers, presentation software and how it works with audio-visual hardware

• Effective cable management skills to maintain organized work stations, data closets and conference rooms

• Ability to adapt in a fast paced environment and learn new technologies as needed

• Problem solving skills including trouble shooting techniques

• OSHA 30 Certification

• Lift Certification

• Strong customer service focused skills

• High level of professionalism during interactions with customers and vendors

• Experience using Help Desk ticketing software to manage service tickets and document support provided

• Knowledge hardware/software conferencing solutions; Skype, WePresent, MirrorOp, Crestron and Barco technologies, Polycom and Digital Signage

• Knowledge of integration between multiple conferencing hardware/software solution

• Crestron Toolbox and Fusion experience is preferred

• Overall AV commercial integration industry experience as a hands-on A/V design, build and support

• Excellent people skills with ability to handle difficult situations

• Ability to take charge and act independently within scope of responsibilities

• Keen attention to detail, with a commitment to follow through and follow-up

• Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management, and executive management

• Must be a self-starter with the ability to work independently and in a collaborative team environment

• Excellent computer skills necessary in Microsoft Office Suite and Office 365

• Solid understanding of infrastructure and client-side architecture, software, networking concepts and technologies including TCP/IP, DNS and DHCP

• Experience supporting Mobile Devices and Video Conferencing Systems

• Must be available for off-hours remote and/or on-site team or customer support

• At least 21 years of age

• Ability to effectively communicate in English, both written and verbal

• Obtain and maintain all work cards as required by the company

• Verify right to work in the United States

Work Cards

• Gaming Registration

Physical Requirements

• Occasionally push/pull up to 50 lbs.

• Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels

• Occasionally squat kneel, reach, bend, twist

• Regularly sit and work at a desk or computer

• Regularly standing or walking

• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

• Ability to move throughout the property

Work Environment Potential Conditions

• Indoor & Outdoor

• Smoky & Noisy

• Extreme Heights

• Extreme hot & cold temperatures

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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