Who We Are

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Memorial Medical Center is a 199-bed hospital offering a spectrum of care, including diagnostic, therapeutic, and rehabilitative services, both on an inpatient and outpatient basis.

Where We Are

From national parks and monuments to one of the top-rated farmer’s markets in the country, Las Cruces offers a world filled with natural wonder, year-round excitement, and historic proportions of fun. We are known for our safe and affordable living conditions, outstanding educational system, and friendly people.

Why Choose Us

• o Health (Medical, Dental, Vision) and 401K Benefits for full-time employees o Competitive Paid Time Off / Extended Illness Bank package for full-time employees o Employee Assistance Program – mental, physical, and financial wellness assistance o Tuition Reimbursement/Assistance for qualified applicants o Professional Development and Growth Opportunities o And much more…

Position Summary

The Patient Satisfaction Liaison position will effectively partner with leadership and staff throughout the hospital to reinforce a positive patient experience. Using the vision and mission of the organization as a framework, the Patient Satisfaction Liaison will assist in providing leadership and accountability for programs that impact the patient experience to accomplish the growth and service objectives as established by the management team. He/she will establish and maintain strong relationships with leadership teams. The Patient Satisfaction Liaison works to collect data, analyze findings, assist in planning/implementation to develop communication of staff that stresses the critical importance of exemplary customer service at every level of the organization.

Minimum Qualifications

• o Minimum Education: *Bachelor Degree required. o *Minimum Experience: One (1) year experiencein a position with skills in team building, education, goal achievement, and successful project management to achieve change. Strong background in leadership and the use of data to improve processes. Customer Service/Patient Satisfaction training. Excellent written and verbal communication skills. Strong computer skills (MS Word, Excel, PowerPoint) Strong knowledge of customer service best practices. EEOC Statement

Memorial Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Job: *Operations Support

Organization: *Memorial Medical Center

Title: Patient Satisfaction Liaison Nursing Administration

Location: New Mexico-Las Cruces

Requisition ID: 7416-13115