Office Assistant Senior - ASCMV

Salary

$16.15 Hourly

Location

Las Cruces, NM

Job Type

Full-time Regular

Job Number

7036 08-24 LL

Department

Animal Services Center of the Mesilla Valley

Opening Date

08/26/2024

Closing Date

Continuous

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Nature of Work

Performs highly responsible and specializedclerical/administrative officesupportactivitiesand customer care duties for the Animal Service Center of the Mesilla Valley (ASCMV).? The ideal candidate will have exceptional office support skills, customer service experience, and a heart for animals.

Environmental Factors

Work is performed in a kennel/shelter setting; animals may be in work areas. Exposure to disinfectant solutions andanimal odors. Consistently exposed to animals and animal allergens under conditions with limited alternatives available.

Physical Factors

Light physical demands; frequent to constant use of personal computer; some lifting and carrying of files and reports; occasional lifting of moderately heavy objects (up to 30 pounds); essential and marginal functions may require sitting for prolonged periods; may be expected to physically handle animals.

Work Situation Factors

Position involves completing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues; may be assigned to a non-traditional work schedule based on operational need. Position is subject to drug testing in accordance with applicable State and Federal regulations and ASCMV policies.

SAFETY SENSITIVE POSITION SUBJECT TO DRUG AND ALCOHOL TESTING ACCORDING TO ASCMV POLICY.

Meeting or exceeding the minim qualifications does not guarantee an invitation to participate in the process.

Full-time, regular, non-exempt

This position is graded XN05.

Duties and Responsibilities

• Provide high quality customer service to the public while actively promoting the organizations mission,policies, services, and programs.

• Assist the public with animal intake and/or adoption processes including counseling potential adoptersand educating owners about alternatives to relinquishing animals.

• Accurately complete paperwork pertaining to adoption agreements, microchip registration, licenses,owner reclaims, and owner relinquishments.

• Assist with scheduling sterilization surgeries.

• Complete timely and accurate computer data entry, ensure data integrity using both computer and paperfiling systems.

• Responsible for incoming financial transactions, operating a cash register, accurately recording alltransactions, and end-of-day cash drawer balancing.

• May assist with follow-up phone calls to finalize adoptions, schedule sterilization surgery, or update fosterto adopt program participants.

• May assist with off-site events including those pertaining to adoptions, clinics, or community events.

• May serve as back up to other clerical/administrative positions in the office; may schedule and oversee the work of volunteers for the office.

• May serve as subject matter resource; may assign work to a small clerical staff; develops or revises workpractices and procedures to insure uniformity, efficiency, completeness, accuracy, and conformance withmanagement direction; trains employees on proper interpretation and use of applicable laws, regulations,policies, procedures, job techniques, and work practices.

• Maintains a clean and safe environment for the animals and public at all times.

• Participate in animal stress and disease reduction efforts throughout the shelter environment.

• Treating all animals humanely, properly, and with compassion at all times regardless of the situation orcircumstance and promoting a humane and caring attitude toward all animals.

Minimum Qualifications

Equivalent to a high school diploma plus three (3) yearsthree years experience performing administrative office support.A combination of education, experience, and training may be applied in accordance with Animal Services Center of the Mesilla Valley policy. Demonstrated computer skills in working with word processing, spreadsheet and email software.

Licenses/Certification(s)

Valid drivers license is preferred and may be required. Position requires an acceptable driving record in accordance with ASCMV policy. Bilingual skills (English/Spanish) are desirable. Additional technical certifications and training may be required for some incumbents in this job class.

KNOWLEDGE, SKILLS, and ABILITIES REQUIRED:

Availability - ASCMV is open seven days a week and all but twelve holidays a year. Availability and a willingness to work a flexible schedule are required.

Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in the workplace.

Knowledge, Skills, and Abilities

Considerable Knowledge of: Standard office practices and procedures; business arithmetic; appropriate business English, including spelling, grammar and punctuation; techniques for dealing with the public, in person and over the telephone; basic and specialized computer applications involving word processing and possibly transcription equipment, data entry and report generation; records management principles and record keeping practices; customer service standards and protocol; City policies and procedures.

Skills in: Using initiative and independent judgment within established procedural guidelines; effectively communicating in written and verbal forms, in applying correct English usage, grammar, spelling and punctuation; preparing and writing reports, business correspondence, and policy manuals; effectively presenting information and responding to questions from general public and employees; operating standard office equipment, personal computers and printers; searching and maintaining records and computer files.

Ability to: Assess and prioritize multiple tasks, projects and demands; communicate effectively in verbal and written forms; establish and maintain effective working relations with co-workers and representatives from other agencies; make accurate arithmetic calculations; enter numerical and related information into a computer system with speed and accuracy; meet critical time deadlines.

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Agency : City of Las Cruces

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Address : P.O. Box 20000

Las Cruces, New Mexico, 88004

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Phone : 575-528-3100 575-528-3100

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Website : http://www.lascruces.gov{tabindex="0" target="_blank"}