Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Global network of industry experts

• Extensive training resources

Job Summary:

To perform a variety of projects and initiatives that will help capture key business risks and address systemic and thematic issues across the different functions in the Global Investments Operations group. This includes timely and accurate data gathering, research, data analytics, testing and coordination with various leaders and SMEs from other teams to identify the root causes and be able to work partner with operations, technology and business stakeholders for resolution, execution and post-implementation support and controls. Part of the team’s tasks is to manage all relevant controls and governance reporting via PowerBI or other relevant reporting / dashboard platforms, Key Risk Indicators (KRIs) and to help facilitate new business controls, market, or regulatory requirements.

Roles and Responsibilities:

• Ensure the completion of team’s daily business deliverables and adherence to agreed Service Level Agreement and Schedule of Services.

• Diligently work with Investment Operations and other internal/external teams on process and production updates and issues relevant to completion of tasks at hand.

• Responsible for reviewing Cash and Position exceptions as part of the Recon Governance model.

• Collect, analyze, and interpret data from various sources to create comprehensive reports.

• Develop and maintain reporting templates and dashboards for various stakeholders and ensure accuracy and consistency in all reporting outputs. Be able to train team members in building business dashboards.

• Draft, edit, and distribute internal communications, including newsletters, announcements, and presentations.

• Aid in the preparation of Management Information reports such as data gathering, data cleansing.

• Lead operational process improvements, recommend, and initiate tactical solutions/initiatives and actively participate on projects such as system transitions (UAT), process transformations etc.

• Aid in the successful delivery of compliance, audit, and regulatory facilitated requirements.

• Aid in the technical capability development of the team. To ensure procedures are updated and lead the annual procedure exercise.

• Remain updated with relevant industry development and market-specific best practices.

• Act as back-up Subject Matter Expert as required, participate in a regular program of industry-specific training and interdepartmental cross-training to ensure continuity of service and capability development.

Qualifications:

• Bachelor’s degree in business administration, Accounting, Finance, Economics or any related course.

• With at least five years related work experience.

• At least intermediate knowledge on different investment products required.

• Operational experience in functions related to Investments / Market Operations such as reconciliations, asset servicing, settlements, onboarding, static.

• Strong analytical skills and proficiency in data analysis tools.

• CISI certifications, CPA/CFA designation is an advantage.

• Project Management and Operational Excellence training / certification such as PMO, Agile - SCRUM, Six Sigma an advantage.

• Intermediate to Advanced MS Office skills

• Track record of continuous improvement projects leveraging Power Platform is an advantage.

• Experience delivering automation projects in collaboration with Robotics and Machine Learning Technology teams is an advantage.

• Knowledge in third party financial data platforms eg. OMGEO, Bloomberg is an advantage.

Required Competencies :

• Has in-depth knowledge of the Investments / Markets Operations business and the different functions in the trade lifecycle.

• Basic knowledge of related Disciplines and be able to assist team members with less experience.

• Keen attention to details and with a strong analytical ability and capability to resolve complex problems and takes perspectives on existing solutions.

• Excellent verbal and written communication and interpersonal skills.

• Flexible and agile – quick to pick-up on tight deadlines and changes in requirements.

• Strong Risk and Controls acumen – attention to quality, able to perform investigation and root cause analysis on operational incidents and assist with internal and external audit and key controls activities.

• Can lead projects or project steps within a broader project, contributes to process improvements.

• Effective Facilitation and Presentation skills.

• Ability to perform quality check / controls and administer technical coaching for performance as needed.

• Client focused and ability to work on prioritizing responsibilities.

• Highly trainable and ability to work independently with minimal guidance and supervision.

Additional Notes:

Applicants should be willing to work on night / roving shifts per business need.

Applicants should be willing to work onsite following the hybrid model in MBPS offices located in Mactan Lapu-Lapu City, Cebu or UP Ayala Technohub Commonwealth, Quezon City.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

Acerca de John Hancock y Manulife

Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .

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