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Sedgwick
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Lansing, Michigan
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monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service ... adjuster experience.
Skills & Knowledge
Good knowledge of customer service and one of the
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Sedgwick
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Lansing, Michigan
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timely reporting
Strong customer service skills
Strong interpersonal skills
Attention to
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Sedgwick
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Lansing, Michigan
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coordinate case management within Company standards, industry best practices and specific client service requirements; and to manage the total claim costs while providing high levels of customer service
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Sedgwick
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Lansing, Michigan
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practices, claims management services standards, state regulations, and client service requirements ... organizational skills, accuracy, and attention to detail
Good interpersonal skills
Good customer
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Sedgwick
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Lansing, Michigan
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.
Excellent organization skills, a strong attention to detail as well as superior customer service skills ... manner.
Oversees the resolution of complex payroll issues, customer concerns, and inquiries and
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Sedgwick
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Lansing, Michigan
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designated authority level; and to provide superior customer services.
**ESSENTIAL FUNCTIONS and ... ensuring claim files are properly documented; meets quality and production goals; and meets customer
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Sedgwick
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Lansing, Michigan
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regulations, and client service requirements.
Partners with internal resources to direct the management
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Sedgwick
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Lansing, Michigan
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deployment.
Analyze and resolves customer service issues.
Providing an on-site CAT sale leadership ... preferred.
Experience
Six (6) years of sales experience or customer service experience or
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Sedgwick
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Lansing, Michigan
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case management within Company standards, industry best practices and specific client service requirements; and to manage the total claim costs while providing high levels of customer service
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Sedgwick
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Lansing, Michigan
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determined to a financial total loss at a repair facility or tow yard
Provide extraordinary customer service to all parties involved in the claims process
Other duties as assigned by management or as
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Sedgwick
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Lansing, Michigan
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products
Good customer service skills
Good organizational skills
Ability to work
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