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Ryder System
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Lansing, Michigan
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Fosters and maintains good relationships with customer and IT colleagues to meet expected customer service ... topologies, architectures, and services that solve complex business requirements. Identify service delivery
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Ryder System
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Lansing, Michigan
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for new service and product offerings to drive revenue growth.
**ESSENTIAL FUNCTIONS ... , customer focus, coaching.
Detail oriented and excellent analytical, communication (written and oral
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Ryder System
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Lansing, Michigan
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Customer service satisfaction and expectation management
Staffing performance management and ...
EEO/AA/Female/Minority/Disabled/Veteran
Summary
The Manager Customer Logistics will
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Ryder System
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Lansing, Michigan
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Supervises pre-employment services processes to ensure customer requirements are met for background checks within the required service level agreement (SLA).
Oversees background check process to ensure that
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Ryder System
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Lansing, Michigan
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/customized service for SCS customers and/or site location. Position responsibility may include advanced ... facilitate part changes.
May interact with carriers and/or the customer based on the complexity and
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Ryder System
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Lansing, Michigan
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. This role has a unique skillset to provide specialized/customized service for SCS customers and/or site ... .
May interact with carriers and/or the customer based on the complexity and scope of the account
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Ryder System
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Lansing, Michigan
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assigned staff to ensure both technical expertise and a high level of customer service are attained ... .
Ensures the most appropriate resolution of all claims is reached, and that a high level of customer
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Ryder System
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Lansing, Michigan
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-applicant-privacy-policy)_
**We are immediately hiring a Customer Logistics Manager in Lansing, MI ... link below to learn more about the Customer Logistics Manager position with Ryder:
https
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Ryder System
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LANSING, Michigan
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or newer. Ryder Drivers Service the Route, not the Truck. All Drivers have 24/7 Roadside Maintenance by a Ryder Trained Technician plus Service Employees fuel up our trucks at all 800+ Maintenance
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Ryder System
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Lansing, Michigan
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duties as assigned.
Skills and Abilities
Demonstrates customer service skills
Must have customer service skills and telephone etiquette
Highly thorough and dependable
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Ryder System
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Lansing, Michigan
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Effective negotiation skills
Demonstrates customer service skills.
Demonstrates problem solving ... the cross-functional pursuit team by providing clear direction on deal strategy: pricing, service
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Ryder System
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Lansing, Michigan
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agencies
Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base
Additional Responsibilities
On a voluntary
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Ryder System
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LANSING, Michigan
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or newer. Ryder Drivers Service the Route, not the Truck. All Drivers have 24/7 Roadside Maintenance by a Ryder Trained Technician plus Service Employees fuel up our trucks at all 800+ Maintenance
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Ryder System
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Lansing, Michigan
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order to pass qualified leads to UVS Managers, set customer appointments and generate revenue dollars
Additional Responsibilities
Can recognize customer pain points and offer Ryder solutions; converse
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Ryder System
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Lansing, Michigan
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root-cause/corrective action mindset. Manage Service Level Agreements (SLAs) for Severity 2 and 3 ... knowledge in .net, SQL, and Azure solutions.
Knowledge of Service Fabric.
**Additional
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