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Highmark Health
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Lansing, Michigan
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located in the Office of the Chief Information Security Officer (CISO) within the Information Security and ... Officer (CISO) to develop and implement department strategic plans and action steps that support the
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Highmark Health
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Lansing, Michigan
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**
3 - 5 years in Appeals or Customer Service
Preferred
None
*LICENSES AND ... *
Customer Service
Communication Skills
CMS Regulations
Claims Processing
**Language
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Highmark Health
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Lansing, Michigan
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Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
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Highmark Health
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Lansing, Michigan
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to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Lansing, Michigan
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, customer service, etc.)
Preferred
3 - 5 years in the Health Insurance Industry ... data, or other confidential customer information that must be protected at all times. In connection
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Highmark Health
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Lansing, Michigan
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disease processes
Understanding of healthcare costs and the broader healthcare service delivery ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Lansing, Michigan
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and Intermediate staff. Responsible for customer relationship management.
**ESSENTIAL ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Lansing, Michigan
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with customers and business stakeholders in order to: Understand moderate to complex customer and ... delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery
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Highmark Health
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Lansing, Michigan
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customers and business stakeholders in order to: Understand customer and stakeholder needs, business ... and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies
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Highmark Health
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Lansing, Michigan
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(employees, managers, etc.) to identify opportunities for improvement and collect voice of customer. This job will be responsible for developing, testing and deploying new features in support of customer
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Highmark Health
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Lansing, Michigan
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Preferred
None
EXPERIENCE
Required
1 - 3 years of Customer Service ... regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and
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Highmark Health
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Lansing, Michigan
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, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer ...
Preferred
None
EXPERIENCE
Required
6 months of Customer Service in
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Highmark Health
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Lansing, Michigan
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Lansing, Michigan
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facing strategy to ensure the Organization meets its STARS targets as applicable in all service regions ... member health and service outcomes. This involves action plan development, timelines, large-scale complex
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Highmark Health
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Lansing, Michigan
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interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all ... to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Lansing, Michigan
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Lansing, Michigan
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systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system
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Highmark Health
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Lansing, Michigan
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information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Lansing, Michigan
...
, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Lansing, Michigan
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to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Lansing, Michigan
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, performing the full range of customer service duties and responsibilities, as assigned.
Strives to ... .
Works independently of support from a senior customer service representative, frequently utilizing the
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Highmark Health
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Lansing, Michigan
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access to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Lansing, Michigan
...
, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Lansing, Michigan
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Lansing, Michigan
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week.**
This job is responsible for the generation of customer/patient and clinician experience ... understanding the customer/clinician experience by leading the development of the experience research plan with
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Highmark Health
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Lansing, Michigan
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services, in line with agreed service levels (10%).
Promote a high-performance culture by cultivating ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Lansing, Michigan
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Value-Based Payment and traditional Fee-For-Service. The incumbent will lead the development and ... operations of overall payment strategy including Fee-For-Service, supporting the evolution of provider
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Highmark Health
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Lansing, Michigan
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the requested treatment of service. Depending on the nature of the case, telephonic peer to peer ... .
Preferred
None
SKILLS
Critical Thinking
Case Management
Customer
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Highmark Health
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Lansing, Michigan
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development and maintenance of master brand architecture; inclusive of product and service naming, adherence ... , customer insight collection and ongoing consumer trend monitoring with customer insights and analytics team
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Highmark Health
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Lansing, Michigan
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
