Title:

Genesys Technical Administrator

Interviewing ASAP!!

Hours:

Hiring for first shift! Must be flexible to work Monday-Friday, 8:30am-4:30pm

Remote role! MUST be local or willing to commute to Lansing, MI for training

Must haves:

• Bachelors Degree in business administration or computer science, or related field

• 2 years of experience designing, programming, testing or administering computer systems /applications

• Previous experience using the Genesys call center solution platform

• Position requires knowledge of telecommunication network and contact center systems/services

• Advanced knowledge of word processing, spreadsheets and strong verbal and written communication skills

• Must be able to drive to Lansing/Farmington Hills, MI once per month

Job Description:

• Design, test, analyze and maintain custom contact center reporting, tending of data and system capacity studies

• Recommends performance improvement opportunities based on analysis. Supports the business performance guarantee reporting for the call center

• Troubleshoots system issues, coordinate with vendors when necessary, escalates and tests solutions

• Creates, plans, manages, and executes project plans relating to contact center applications

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.