Departmental Technician 7-E9 - Insurance Fraud Prevention

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Departmental Technician 7-E9 - Insurance Fraud Prevention

Salary

$44,678.40 - $61,360.00 Annually

Location

Lansing, MI

Job Type

Permanent Full Time

Remote Employment

Flexible/Hybrid

Job Number

2301-24-OIS025

Department

Department of State

Opening Date

09/09/2024

Closing Date

9/18/2024 11:59 PM Eastern

Bargaining Unit

UNITED AUTO WORKERS (UAW)

• Description

• Benefits

• Questions

Job Description

POSITION DUTIES - This position is responsible for the review, verification, maintenance, and processing of original and renewal insurance policies for Michigan vehicle registrants using the Customer and Automotive Records System (CARS) and the eServices systems. In addition, this position is responsible for data entry, file maintenance, and technical duties related to the verification of the Electronic Insurance Verification (EIV) system used by insurance companies. The position analyzes and reviews data that comes in from insurance companies for data integrity and validation purposes. This position works in collaboration with the Department of Insurance and Financial Services (DIFS) related to the identification and pursuit of fraud. This position serves as the primary liaison between the Department and all vehicle registrants related to insurance verification, cancellation of license plates and resuming vehicle registration options. The position provides professional communication to the public, insurance companies, and state agencies.

Position Description - Departmental Technician 7-E9 (https://MCSC.state.mi.us/AgencyPDFs/OIS025- PD.pdf)

APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

MDOSJOBS

Required Education and Experience

Education

Possession of a high school diploma or a GED Certificate.

Experience

Departmental Technician 7

One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

OR

One year of experience performing administrative support activities equivalent to the 8-level in state service.

Departmental Technician E9

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

OR

One year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

Alternate Education and Experience

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor's degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements and Information

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

Position requires incumbent possess and maintain a criminal record that is free of any fraudulent activity, in accordance with agency’s standards.

Due to Criminal Justice requirements for individuals with access to Criminal Justice information or access to a physically secure location, position requires incumbent submit fingerprints for state and federal criminal background checks; qualify for access under the criminal conviction policy per the Federal CJIS Security Policy and Michigan addendum; complete either the Security Awareness Training or Use and Dissemination (indirect access) Training within 6 months of employment or assignment; and recertify every 2 years.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

View the entire job specification at:http://www.michigan.gov/documents/DepartmentalTechnician_12525_7.pdf

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available atwww.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development:To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

Are you related to anyone currently working at the Department of State (Secretary of State)?

• Yes

• No

  02

  If you answered "yes" to question #1, please list the name of each relative. If you answered "no" to question #1, please enter "none".

  03

  Please list all previous names, to include name at birth, and any alias name(s) used. If you do not have any previous/alias names to list, please enter "none".

  04

  DPTLTCH – Do you possess at least an educational level typically acquired through the completion of high school?

• Yes

• No

  05

  DPTLTCH – Please select your level of experience.

• At least one year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service OR completion of at least two years of college (60 semester or 90 term credits).

• At least one year of experience as a technician or paraprofessional equivalent to the entry level in state service OR at least one year of experience performing advanced-level administrative support activities equivalent to the 8-level in state service OR possession of a Bachelor's degree in any major.

• At least two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service OR at least one year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service OR possession of a Bachelor's degree in any major and at least one year of job-related experience.

• At least three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service OR at least two years of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

  06

  How many years of experience do you have working with Microsoft Office applications to include, Excel, Word, Access, and PowerPoint?

• None

• Less than 1 year

• 1 year - 3 years

• More than 3 years

  07

  Briefly describe your experience in working with Microsoft Office applications to include Excel, Word, Access, and PowerPoint? If you do not possess this experience, please type "none".

  08

  How many years of experience do you possess navigating between different programs or applications (such as Microsoft Office and/or automated systems) and obtaining and processing the necessary information?

• None

• Less than 1 year

• 1 year - 3 years

• More than 3 years

  09

  Please describe your experience navigating between different programs or applications. If you do not possess this experience, please type "none".

  10

  How many years of experience do you have reviewing documents for accuracy and legitimacy?

• None

• Less than 1 year

• 1 year - 3 years

• More than 3 years

  11

  Please describe your experience in applying, interpreting, or administering provisions of the Motor Vehicle Code. If you do not possess this experience, please enter "none".

  12

  How many years of experience do you have working with driver and vehicle policies and procedures, or records within the Department of State?

• None

• Less than 1 year

• 1 year - 3 years

• More than 3 years

  13

  If you have experience working with driver and vehicle policies and procedures, or records within the Department of State, please explain. If you do not possess this experience, please type "none".

  14

  How many years of experience do you have working with automobile insurance information?

• None

• Less than 1 year

• 1 year - 3 years

• More than 3 years

  15

  Briefly describe your experience with automobile insurance information. If you do not possess this experience, please type "none".

  16

  How many years of experience do you have working with Personal Identifying Information (PII)?

• None

• Less than 1 year

• 1 year - 3 years

• More than 3 years

  17

  Briefly describe your experience working with Personal Identifying Information (PII) and include why this this information is sensitive. If you do not possess this experience, please type "none".

  18

  This position routinely involves interactions with the general public or other agencies in which they may become agitated at your response. Explain your experience and/or involvement with situations that demonstrate your ability to diplomatically handle conflict situations. If you do not possess this experience, please type "none".

  19

  How many years of experience do you have dealing with customers to provide detailed information on the phone as part of your daily duties?

• None

• Less than 1 year

• 1 year - 3 years

• More than 3 years

  20

  Please describe your experience dealing with customers and providing detailed information on the phone. If you do not possess this experience, please type "none".

  21

  Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions need not be reported.) Failure to answer this question honestly may result in being sanctioned from employment with MDOS. Please select all that apply.

• I have been dismissed within the last two years

• I have resigned in lieu of discipline or dismissal within the last two years

• I have been suspended without pay within the last two years

• I have received an unsatisfactory rating in the last two years

• I have received a written reprimand within the last two years

• I have signed a last chance agreement with MDOS within the last two years

• I certify that none of the above circumstances apply to me

  22

  From the following options, please select your employment status.

• Currently employed at the Department of State (Secretary of State)

• Previously employed by the Department of State (Secretary of State)

• Currently employed at another State of Michigan agency

• Previously employed by another State of Michigan agency

• None of the above

  23

  Did you remember to attach your resume, cover letter, and official transcripts (if applicable)?

• Yes

• No

  Required Question

Agency

State of Michigan

Department

Department of State

Address

SOSEmployment@michigan.gov

P.O. Box 30775

Lansing, Michigan, 48909

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