Job Description

Are you interested in the exciting challenges of building and operating large-scale distributed infrastructure for the cloud? Oracle’s Cloud Infrastructure (OCI) is building its next generation of Cloud IaaS/PaaS/SaaS technologies that operate at high scale in a broadly distributed multi-tenant environment. Our mission is to provide our customers with an enterprise level cloud infrastructure platform that delivers unmatched reliability, scalability and performance for mission-critical databases, applications and workloads.

https://cloud.oracle.com/cloud-infrastructure

About the role:

We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, database engineering, and cloud disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.

As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.

This role will support Oracle’s customers.

Responsibilities:

• Create and implement processes and solutions to resolve problems faster and provide efficient incident management.

• Act as a point of escalation for incidents and other issues arising within the region

• Troubleshoot and resolve issues across the stack from networking to applications.

• Automate operations and infrastructure management

• Ensures thorough documentation of incidents through company-standard reporting methods.

• Setup alerts and create or update on-call runbooks

• Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams

• Deploys code and executes other changes within the region.

• Operates and performs maintenance to cloud database services running within the region.

• Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.

• Drives and actively participates in the resolution of complex technical issues spanning various services

• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.

• Partner with development teams in defining and implementing improvements in service architecture.

• Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.

• Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.

• Professional curiosity and a desire to a develop deep understanding of services and technologies.

Requirements:

• At least a Bachelor’s degree, in Computer Science, MIS or another technical field, or equivalent work experience.

• Solid experience with Linux.

• Experience troubleshooting complex software and/or networking issues.

• Strong understanding of cloud concepts and platforms.

• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.

• Experience working with government customers is preferred, but not required.

• Proven ability to quickly learn new technical domains and then train others.

• Great verbal and written communication skills.

• Experience with Oracle databases including RAC and Data Guard preferred.

• Experience with Oracle Exadata strongly preferred.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

No Visa Sponsorship is available for this position. US person eligibility - US Citizen

Career Level - IC4

Responsibilities

Responsibilities:

• Create and implement processes and solutions to resolve problems faster and provide efficient incident management.

• Act as a point of escalation for incidents and other issues arising within the region

• Troubleshoot and resolve issues across the stack from networking to applications.

• Automate operations and infrastructure management

• Ensures thorough documentation of incidents through company-standard reporting methods.

• Setup alerts and create or update on-call runbooks

• Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams

• Deploys code and executes other changes within the region.

• Operates and performs maintenance to cloud database services running within the region.

• Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.

• Drives and actively participates in the resolution of complex technical issues spanning various services

• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.

• Partner with development teams in defining and implementing improvements in service architecture.

• Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.

• Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.

• Professional curiosity and a desire to a develop deep understanding of services and technologies.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $97,400 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer