Reference #: 9303790 The Supervisor of Patient Access oversees the daily registration functions within Patient Accessrsquo;s scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed and monitors key performance metrics to ensure goals are achieved. In addition the Supervisor will do the following: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department. Manages on-site operations including MyTime payroll amp; attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations. Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes. Participates in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility. Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely. Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staffrsquo;s time and attendance for compliance. Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols. Achieves individual and team performance metrics. Completes staff quality assurance reviews. Completes staffrsquo;s annual performance evaluation providing feedback on staff memberrsquo;s performance and achievement of annual goals to the Regional Manager. Education: Associatersquo;s degree in healthcare or business administrationrequired or in lieu of degree a minimum of 5 years of work experience in a physician office or hospital setting. Bachelorrsquo;s Degree and HFMA Certifications preferred. Experience: Minimum of 2 years of patient registration experience required. Minimum of 3 years of supervisory experience in a physician practice or hospital environment required. Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner. Excellent written and oral communication skills. Requires the use of problem solving and decision-making skills in a variety of complex situation. Excellent leadership and interpersonal skills. Strong quality assurance and critical thinking skills are necessary for this role. Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson. About Jefferson Nationally ranked,Jefferson, which is principally located in the greaterPhiladelphiaregion and southernNew Jersey, is reimagining health care and higher education to create unparalleled value.Jeffersonis more than 42,000 people strong, ded cated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of SidneyKimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top healthcare systems in the country and the largest provider in thePhiladelphiaarea, serves patients through millions of encounters each year at 17 hospitals and more than 160 outpatient and urgent care locations throughout the region. Jefferson Health Plansis a not-for-profit managed health care organization providing a broad range of health coverage options inPennsylvaniaandNew Jerseyfor more than 35 years.

As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.