Summary

Job Description

POSITION SUMMARY:

Under the direction of the Manager, Administrative and Financial Systems, and according to established policies and procedures, the Lead System Administrator provides oversight to the team of System Administrators; working with each individual to assess and design solutions to industry best practices; while providing guidance and leadership across the team to ensure delivery of reliable solutions that ensure maximum system performance and uptime.

HOURS: 8:00 - 4:30 with 30 minute lunch. The position has On-Call responsibilities along with some occasional off hours work required. There are no standard weekend or holiday shifts beyond On-Call support.

Develops and maintains a strong working relationship with customers and project team members, provide enhancements and maintenance support for existing and future systems.

Under very limited or no supervision, this position will administer all aspects of computer system(s) and applications under the team, which have high value and high impact to the organization and typically enterprise-wide. This is a power user of application(s), where technical, functional and analytical skill are required along with knowledge on how to leverage the system(s) to provide the greatest benefit to the given LGH clinical and business areas. Plans and coordinates unstructured activities around system use. Performs system(s) installations, maintenance, training, and provides user support within a multiple application environment and has knowledge of and takes responsibility for the architecture and how the systems work internally and together. This position supervises projects, people, and all aspects of system implementation, maintenance of system(s) and support of users. The incumbent defines, promotes, and assumes responsibility for enabling multiple people efforts, outcomes, interactions, and communications.

The Lead System Administrator is responsible for assignment and management tasks for members of the Administrative and Financial Systems team related to both project and day-to-day maintenance of existing and future systems.

The incumbent analyzes system potentials, integrates, organizes, and executes follow through on all projects, tasks, and system problems. In addition, the incumbent evaluates, analyzes, and makes recommendations, while leading and working with cross functional teams, applications, and LGH enterprise systems.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provides daily support of the system(s) which includes support of implementations and system operations.

• Identifies potential issues between applications, recommends solutions and requests assignment of owners. Tracks progress and coordinates integrations.

• Troubleshoot system issues and perform root cause analysis.

• Develops user requirements to be used for determining solutions and for developing project plans.

• Coordinates the implementation of hardware, software, networks, physical site, training and test environments etc…along with go-live, conversion, and implementation plans that include good communications amongst team members and ensuring contingencies and back out plans are in place. This includes post implementation measurement reviews to confirm expected benefits have been achieved.

• Oversee Administrative and Financials Systems support staff activities to ensure optimal support role impact to the organization.

• Responsible for the day-to-day operations of employees within the team including removing of roadblocks and giving direction on projects and operational efforts.

• Identifies indicators of appropriate utilization and performance by evaluating data trends.

• Reviews/assesses skill sets of team members, identifies skill gaps/deficiencies, and develops appropriate training plans to meet customer expectations and departmental goals.

• Uses issue resolutions to develop new standards to improve operations.

• Prioritizes problem and service requests based on impact to patient care, government regulations, and business functions.

• Ensures the effective installation and testing of major and minor upgrades affecting any of the systems supported by the team. Plan for new needs in order to support system implementations.

• Periodic review of system supporting documentation to ensure accuracy and completeness.

• Ensure adherence to organizational policies and procedures, including change control, for personal and team supported systems.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Candidates must demonstrate excellent interpersonal skills with a strong emphasis on partnering and high integrity communications with all levels of staff and vendor contacts. Acting as an organizational role model for teamwork and personal professionalism.

• Responsible for providing quality interaction, mutual support, behavior and performance feedback of team members

• Support special projects and requests when required

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Science, related field or approved equivalent experience

• Excellent interpersonal and communication skills, both written and verbal

• Five (5) years experience in: driving business impact based on understanding of the customer needs with a focus on change management

• Five (5) years experience in: system problem solving and solution analysis, purchasing/implementing systems, testing programs/systems, and writing of user documentation.

• Five (5) years experience in: managing multiple concurrent projects that involve computer software implementations, daily operational support, review and evaluations of system performance, with demonstrated skills in project management involving other people’s work.

• Four (4) years experience in: conducting meetings, preparing status reports, and supporting user/team members with problem solving, and developing/coordinating with application vendors

• Four (4) years experience in: developing processes and procedures related to system support

• Three (3) years experience in: providing leadership to users.

• Two (2) years experience in: strategic planning with an ability to make business recommendations rooted in value or results

PREFERRED QUALIFICATIONS:

• Experience leading a technology support team, with an emphasis on coaching, mentoring, and talent development

• Proven experience managing information systems projects.

• Experience in supporting systems in the healthcare industry

COGNITIVE REQUIREMENTS

Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.

• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.

• A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.

• The position required much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.

• Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

• Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products, various LGH applications

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

• Sit: Continuously

• Stand: Occasionally

• Walk: Occasionally

• Bend: Rarely

• Push:Rarely

• Pull:Rarely

• Kneel/Squat:Rarely

• Reach:Occasionally

• Twist:Rarely

• Balance:Rarely

• Climb:Rarely

Lifting: Degree of physical exertion is:

Light , exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS:

Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.