Summary

Job Description

POSITION SUMMARY: The Health Information Analyst is responsible for ensuring the integrity of the corporate electronic health record through the effective and efficient management of patient demographic, encounter and clinical information. This includes, but may not be limited to, managing the Enterprise Master Patient Index (EMPI), investigating, validating, and resolving patient accounts/encounters as it relates to the Electronic Health Record (EHR).

HOURS: 8am-4pm, On-Call, Holiday/Weekend Rotation

• Serves as the health information expert in the management of the EHR, including analyzing and problem-solving issues with current and planned systems as it relates to the integration and management of the patient medical record.

• Responsible for the management, research and maintenance of the EMPI including critical thinking, and evaluation as it relates to the integration and management of the patient medical record and patient identifying numbers. Decisions include merging, identifying non-duplicate records, and notifying system administrators for resolution to their ancillary systems.

• Operates closely with privacy to decipher identity theft and privacy incidents through in-depth chart review. Delivers timely conclusions to all relevant departments.

• Upholds current knowledge of The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and Department of Health (DOH) guidelines related to information management and documentation requirements. Serves as an internal resource by interpreting regulatory standards for medical record documentation review. Generates data reports, calculates compliance rates, and prepares statistical summaries for Accreditation and Regulatory Standards department.

• Maintains patient portal accuracy of providers, care team, and demographics. Serves as liaison to the Contact Center and portal customers by overseeing proxy and consent validation and activation in adherence to the Pennsylvania Department of Health (PA-DOH), Pennsylvania Minor Consent Act and Health Information Portability and Accountability Act (HIPAA) guidelines.

• Primary support for Business Intelligence (BI) reconciling Accountable Care Organizations (ACOs) through the Roster Management Engine (RME). Reconciliation promotes continuous improvement of the process to ensure accurate reporting on contracted populations to provide the best patient care as well as receive maximum reimbursement for the work associated with preventative care.

• Multitasks from various sources to include; EHR work queues, job tickets, email requests, incoming calls and interfaces. Provides internal and external health information management advice and consultation on improving processes to streamline and reduce future patient account/encounter related issues.

• Serves as a resource on existing system functionality. Participates in periodic integrated software upgrade testing of the EHR. Collaborates with E-Health on enhancemnts as the end user. Serves as a resource on existing system functionality.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Participates in the education and training of HIM-related new employees and students.

• Assists with coordination and execution of health information projects.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• Associate’s or Bachelor’s Degree in Health Information Management OR a Health Care Management-related program OR equivalent combination of education and work experience

• Registered Health Information Technologist (RHIT) or Registered Health Information Administration (RHIA) or eligible is preferred.

• Achieve Epic Identity Proficiency within 12 months.

PREFERRED QUALIFICATIONS:

• One (1) year experience working in a Health Information Management or related position

• Use of a hospital information system such as Epic

• Expertise in the use of Microsoft Word and Excel

• Demonstrative critical thinking and analytical skills

• Excellent communication and interpersonal skills and ability to effectively interface with individuals at all levels

• Use of Microsoft PowerPoint

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences

• Paid Time Off and Paid Holidays

• Shift, Weekend and On-Call Differentials

• Health, Dental and Vision Coverage

• Short-Term and Long-Term Disability

• Retirement Savings Account with Company Matching

• Child Care Subsidies

• Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.