Host/Hostess Job Locations US-OH-Cleveland Requisition ID 2024-50851 Category Food and Beverage Position Type Regular Full-Time FLSA Status Non-Exempt Location Name Westin Cleveland Discretionary Performance Bonus Eligible No Tipped / Service Charge Eligible No About Us The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Grow in your career at the Westin Cleveland Downtown! Welcome to Masa & Agave, a cantina-style restaurant and bar located at the Westin Cleveland Downtown. Worshipped as the Aztec gods of fertility and long life, venerated for their powers of sustenance, corn masa and agave have been central to Mexican culture and cuisine since ancient times. Using authentic techniques, we prepare corn masa-based starters and Mexico City-style tacos that are bursting with regional flavors! The hostess or host is the critical first impression of the restaurant, and is essential to the welcome, comfort and farewell for all of our dining guests. They are empowered to create memorable guest experiences and repeat customers to our Westin brand! Responsibilities Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. Maintain proper set-up of dining room. Receive records and make any necessary arrangements for reservations and special functions in the restaurant. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Ability to comprehend guests requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests with or without reasonable accomodation. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers, and patrons Effective verbal and written communication skills Ability to adapt communication style to suit different audiences, such as effectively com