Description

Goodwill of Colorado

Job Description

External Application Deadline: Oct. 20th, 2024

JOB SUMMARY:

The Donation Services Associate is typically the first point of contact for customers that are dropping off items at retail centers. Wadsworth Store Donation Services Associates provide excellent and friendly customer service by greeting customer’s timely and helping as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

Part Time employees in Retail, Sales/Operations are eligible for paid holidays, sick leave, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Pay: $15.65

ESSENTIAL FUNCTIONS:

• Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed.

• Assists every customer by unloading donations from vehicle or other area(s).

• Ensures donated items are handled with care and sorted into appropriate bins or production areas.

• Inspects all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.

• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.

• Maintains remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site.

• Orders supplies using provide computer equipment and software programs.

• Ensures supplies are kept well stocked at remote site(s) as necessary.

• Tracks and reports donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.

• Works with transportation department and dispatchers to schedule trailer pick-ups and drop-offs at remote locations.

• Follows all retail center policies and procedures.

• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.

• Cross-train in other departments or areas; act as a back-up for other areas as required.

• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent preferred.

Experience:

• One (1) year of retail experience preferred.

Other:

• Must be able to make decisions by following Goodwill standards and guidelines.

• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.

• Must be able to work in various weather conditions with varying temperatures.

• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.

• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Core Competencies:

• Communication, Level 1

• Customer Focus, Level 1

• Excellence, Level 1

• Knowledge and Skills, Level 1

• Teamwork, Level 1

• Trust, Level 1

Functional Competencies:

• Time Management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)