WellMed, part of the Optum family of businesses, is seeking a Supervisor Clinical Administrative Coordinator to join our team in Lakeland, FL. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4740 Exploration Avenue, Lakeland, FL 33812.

We offer 2 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Supervise and motivate a work team while maintaining high standards

• Respond to all authorization documents received and provide feedback to address processing issues

• Respond to provider inquiries that have been received by the escalation and case resolution department

• Research and verify information provided on authorization documents

The big challenge is motivating people and leading by example with a positive attitude that's professional, courteous and cheerful.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age OR older

• 5+ years of customer service experience

• 2+ years of supervisory experience

• Ability to work onsite at 4740 Exploration Avenue, Lakeland, FL 33812

• Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm

Preferred Qualifications:

• Clinical Licensure

• Experience supervising remote employees

• Managed care experience in a care coordination role

• Call Center experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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