Job Summary

Are you an independent thinker with excellent problem-solving skills? Then this role is for you! The key to success as a Strategic Account Representative requires the ability to interact with various internal and external business partners, analyze and review data, recognize trends and make recommendations for solutions! Be able to understand issues, identify root cause, step in and engage the correct business partners and develop the resolution plan! Excellent communication and tracking is critical to being successful in this position.

Job Responsibilities

• Responsible for ensuring CSD’s Strategic Business Customers, Partners and ultimately all involved patients receive superior service.

• Key member of the sales team responsible for the overall satisfaction, retention and growth of the identified strategic book of business as well as ensuring contract compliance.

• Manages the day to day client relationships.

• Accountable for core service delivery for CSD clients working cross-functionally with all sales areas including; Sales Account Management, Contract Administration, Credit and Collections, Procurement and Finance.

• Proactively reviews performance metrics to promote client satisfaction, profitability, and retention.

• Utilizes technology, tools, processes and resources to anticipate and exceed CSD clients’ needs and expectations.

• Collaborates with Sales Management on client activity, expectations, and service needs.

• Up-selling and maximizing the sales potential of these key clients will also be a critical success factor in furthering the efforts of the team to gain maximum penetration of the customers overall business potential for CSD.

• This position will require travel several times throughout the year.

Qualifications

• Demonstrated Account and Project Management skill set;

• Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.