JOB REQUIREMENTS: Description If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits. We are in search of a Spa Guest Service Agent to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our Team is looking for People Pleasing individuals who want to do the following: * Turn our guest\'s ordinary day into an extraordinary day * Love where they work * Be appreciated for what they bring to a team * Learn and grow with a company who truly values it\'s people What\'s in it for you? Flexible Scheduling Free meals every shift made by our talented culinary team Paid time off Golf, Ski, Restaurant & Spa discounts Hotel room discounts at Marcus Properties Discounted WELL Spa Gym membership Advancement opportunities across the property and US Friendly work atmosphere Holiday, jury duty, & bereavement pay Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits Recognition programs (aka get paid to celebrate) About the role Join our Grand family as our new Spa Front Desk Associate: Greet and check guests in and out, book appointments, sign up and renew memberships. What will you be doing? * Check guests in and out for spa appointments. Provide accurate and appropriate information to guests and customers. Input and retrieve information routinely from computer system. Respond to guest requests and handle guest issues or report complaints to management. Remain calm and alert, especially during emergency. Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Answer guest questions regarding area or resort, outlet information and services. Greet and welcome guest as they arrive at the spa. Perform other duties as assigned. What do you bring to the role? Someone who is passionate about people and travel Willing to work weekends LOVES meeting new people and interacting with guests Has reliable transportation to and from work Past experience in hotels and customer service a plus Enjoys proactively using their creativity to personalize the guest experience WARNING: must be prepared to be a part of guest memories for years to come! Grand Geneva is an Equal... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D34AEFE3D2DC4EAA