Job Description

Bachelors degree and a minimum of 6 years relevant experience in end user services engineering OR a high school diploma and 8 years relevant experience in end user services engineering

 Demonstrated technical expertise with designing policies to manage Windows and Mac workstation and mobile devices leveraging InTune, Autopilot, operating systems, and Group Policy

 Experience leveraging Apple Business Manager and InTune to supervise Android and iOS mobile devices

 Experience communicating directly with and advising non-technical senior business leaders as a technical subject matter consultant

 Experience assessing, evaluating, and prioritizing technology solutions to business needs to drive end user productivity and satisfaction

 Experience writing project proposals and cost benefit analysis.

 Demonstrated expertise in M365 portal and productivity applications.

 Expertise in gathering and documenting functional and non-functional requirements and creating high level designs to deliver to those requirements. Then, managing requirement fulfillment through project execution.

 Experience leading, delegating, monitoring, and supporting the hands-on technical execution of work completed with both internal and vendor implementation teams

 Experience using Microsoft Power BI

 Experience integrating contact center software with other business systems including Microsoft Dynamics CRM

 Experience using Powershell and other scripting tools for managing large numbers of workstations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Collaborate with business and IT leadership to develop business cases, define requirements, develop technical roadmaps and strategies, prioritize initiatives, assess risk, and design implementation and integration of infrastructure service solutions.

 Drive innovation and promote new technologies and processes to improve end user technology solutions.

 Effectively communicate and collaborate with cross functional teams, business users, and leadership.

 Understand, resolve, and provide alternative solutions to business problems related to the end user technologies.

 Collaborate with users to incorporate feedback and influence the application/product design.

 Lead and oversee work by internal and 3rd party vendor teams.

 Engage across the IT organization on end user technology projects to support business goals and IT priorities.

 Design solutions to improve workstation deployment technologies such as Autopilot and improve configuration management capabilities with InTune.

 Design solutions to improve mobile device management capabilities leveraging InTune and Apple Business Manager.

 Engineer solutions to solve life cycle management blockers. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.