Job Information
Foundation Partners Group Market Sales Manager - BB in Lady Lake, Florida
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.
Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral across the nation.
We currently have an opening for a Market Sales Manager at Baldwin Brothers in Lady Lake, FL. The Sales Manager plays an essential role in generating revenue and securing future market share for the cemetery providing leadership for the sales advisors who serve families with at‐need and pre‐need arrangements.
Overview & Responsibilities:
Hires , t rains sales team, and provides coaching to ensure that all Team Members meet and exceed customer service standards
Manages Team Member performance constructively, including making progressive discipline and termination recommendations when necessary; manages absenteeism, leave, and pay issues, in conjunction with oversight from the cemetery location leader
Acts as the sales advisor expert reference regarding the internment conference, aftercare process, prospecting, methods, prospecting schedule, product knowledge, sales presentation, closing skills, prices, terms, paperwork, sales guideline question, compliance issues, and the delivery of customer service
Conducts weekly sales meetings and daily reviews regarding prospecting activity and sales results, holding “one-on-one” coaching sessions weekly with each sales advisor
Fosters a sense of team and a work environment where employees work effectively together in a positive and engaging manner while resolving employee issues in a timely and satisfactory manner
Accompanies sales advisor in the field to observe and coach the sales advisor and to demonstrate how to conduct an aftercare visit, how to ask for referrals, how to give an effective pre-need presentation, how to overcome objections, and close
Schedules family service advisor’s office days and distribute leads
Reviews sales presentations and other sales tools used by sales advisor to ensure compliance and helps coordinate and deliver group seminars
Partners with operations and administration to ensure that sales, operation, and administrative teams work well together for the benefit of the customer and the company
Builds at-need and pre-need volume to ensure that sales plan is met within budgeted selling expenses, and drive at-need and pre-need sales
Demonstrates a strong understanding of the market and the competitive landscape; Develop niche markets based on geography, demographics, ethnicity, or religion
Ensures all customer service standards are met or exceeded, including the opportunity to purchase the full suite of products we offer. Every family should receive a park tour
Tracks performance and key metrics, such as lead generation, hold rate, close rate, modal rate, and pre-need/at-need ratios
Participates in community events designed to develop prospects and heighten awareness of the locations
Tracks all leads, enter them into a database on a timely basis, and monitor lead generation advertising to ensure that it is producing the desired results
Ensures that all families who have had a death receive an aftercare visit, preferably in their home
Ensures all sales related administrative functions are completed accurately as outlined in the company policies/procedures
Reviews all contracts to ensure compliance with company policies, and completes, reviews, and submits all reports on a timely basis
Approvals of all discounts offered within established parameters
Develops sales incentives with the manager of sales programs, as appropriate
Demonstrates extensive operations and industry knowledge in serving customers, ensuring that all aspects of services provided are done to company standards
Ensures all company operational procedures and policies are followed, and identifies areas for continuous improvement, productivity, and cost reduction
Ensures all visitors to the location are greeted warmly and professionally and are treated as valued customers, while handling customer/family situations with tact and diplomacy
Requirements & Qualification:
Five or more years of successful sales management experience, sales team support, and multi-unit operations are preferred
Experience as a hands-on manager with the energy to drive progress and operate from a solutions mind-set
Extensive understanding of pre-need marketing in the funeral profession, including using insurance products for funding
Licensed to sell insurance in at least one of the states in which FPG operates funeral homes is preferred
Experience with communication technology
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Track record of success working with geographically dispersed groups of sales-team members and service location managers, combined with a proven ability to raise and achieve new standards of performance
Ability to influence thinking and drive results in partnership with field leaders , and a t rack record of excellent follow-through for sales-team support
Valid state-issued driver’s license with a clear driving record
Team Member Benefits Include:
Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage
Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve
Competitive salaries and performance incentives
Team member referral program
Medical, dental, prescription, and vision insurance
Vacation, sick, and holiday pay
401k with company match
Company-paid life insurance, long-term disability, and short-term disabilit y
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