Description

We’re seeking a passionate and resourceful Customer Service Representative to join our team and be the first point of contact for our valued clients. The Customer Service Representative will play a crucial role in ensuring a positive customer experience by addressing inquiries, resolving issues, and providing guidance. The ideal candidate is friendly, solution-oriented, and thrives in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide accurate information about products, services, and policies.

• Resolve customer issues effectively, ensuring a high level of satisfaction.

• Process orders, returns, and exchanges, maintaining accurate records.

• Escalate complex issues to appropriate departments while ensuring follow-up.

• Maintain a thorough understanding of company products and services to better assist customers.

• Identify opportunities to improve customer experience and recommend solutions.

• Meet or exceed performance metrics, including response time and customer satisfaction ratings.

• Document interactions and feedback to contribute to continuous improvement efforts.

  Requirements

• High school diploma or equivalent; some college preferred.

• Proven experience in a customer service role

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Proficiency in using CRM systems and Microsoft Office Suite.

• Ability to work independently and as part of a team.

• A positive attitude, patience, and the ability to remain calm under pressure.

• Flexibility to work in shifts, including weekends or holidays, if required.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .