Service Executive, Health

We're hiring! We are looking for a Service Executive, Health (SEH) to join our Health Solutions business based in Kuala Lumpur, Malaysia.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

The Role

The SEH will be responsible for supporting the Service Delivery Leader to complete tasks and deliverables to support the Asia business across multiple countries.

The role will focus on helping to ensure strong, robust and efficient technology propositions and operating models (including service delivery) are in place. These should be high quality, scalable and able to support the business and align with Aon’s objectives. This will ensure that we can clearly demonstrate improving quality, efficiency gains, improving competitiveness through performance and metrics; create, support and report on key KPI’s to demonstrate performance and deliverables; act as an escalation contact point as needed and for issues including items of a confidential or sensitive nature; and ensure we are successfully positioned to meet our assigned objectives for Health projects.

The SEH will work collaboratively across a wide range of teams and partners, as well as independently. They will be required to help build high performing teams, as well as continually develop existing and new teams, creating a culture of continuous learning and improvement, all within the Aon role modelling framework whilst being across all Aon’s values and standards. This role will work with teams locally, regionally and globally.

Duties and Responsibilities

• Help support the Service Delivery Leader on completing tasks across Asia,in multiple countries including Hong Kong, India, Korea, Malaysia Philippines, Singapore, China, Japan and Thailand.

• Action and manage all projects, tasks and deliverables assigned

• Provide help, support and leadership expertise (where required) to all project and delivery teams within the Asia region.

• Help maintain, review and update standard target operating models to ensure these are strong and robust and support the business whilst being aligned with Aon’s standard processes, compliance and governance requirements.

• Help maintain, review and update propositions models including technology offerings, to ensure these support the business whilst aligned with Aon’s standard processes, compliance and governance requirements.

• Ensure that our Asia regional goals and objectives are achieved

• Help set, communicate and monitor business service delivery strategy, driving forwarding objectives to meet agreed objectives.

• Help identify and support process improvements and best practices to continually enhance service delivery effectiveness and efficiency.

• Ensure and demonstrably report on improving quality, efficiency gains and improved competitiveness through the use of performance dashboards and reporting metrics.

• Manage, create and report on project and service delivery objectives and targets to ensure all teams are meeting and exceeding agreed upon performance measurements.

• Act as an escalation contact point for issues and other items as needed including items of a confidential or sensitive nature.

• Collaborate with other senior colleagues within the region to assess and help develop colleague and team productivity, efficiency and performance.

• Collaborate with team and partners to engage and build trust.

Qualifications

Education & Certification:

▪ Diploma or university degree desirable, preferably in IT, finance or business-related field.

▪ Project Management qualification (PMP, Prince2) desirable.

Experience:

▪ Experience in a business analyst, project manager, senior consultant role, account or service executive role.

▪ Experience in the Health Solutions / Group Insurance domain (Employee Benefits Insurance) / Digital Benefits or Digital Insurance arena an advantage.

▪ 3 – 5 years successful experience in creating and delivering initiatives for growth and or efficiency improvement gains.

Competencies:

▪ Strong understanding of Health Solutions, Group Insurance, Digital Benefits, employee benefits products and / or implementation processes preferably within the financial or insurance services industry or similar.

▪ Ability to work under pressure, able to manage fluid deliverables, is committed to meet project deadlines, deliverables and targets.

Comfortable working in a dynamic, creative environment with excellent organisational skills - multi-tasking ability essential.

▪ Ability to analyze and solve business problems, make recommendations and/or proposals, resolve complex diverse problems, and has the ability to influence decisions.

▪ Strong communication skills, strong influencing and negotiating skills with confidence at all seniority levels.

▪ Ability to anticipate risks / issues and take mitigative actions before they happen.

▪ Results driven and able to take accountability for results.

▪ Exceptional business and client management; vendor management; and consultant experience.

▪ Ability to adjust behavior to suit a wide range of cultures and environments.

▪ Excellent planning, project management, time management, problem solving and organizational skills.

▪ Excellent analytical and data skills, including ability to prepare detailed reports.

▪ Collaborative, team player – must be willing to “roll-up” sleeves and assist the team where necessary.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

#LI-LC2

2544543

Service Executive, Health

We're hiring! We are looking for a Service Executive, Health (SEH) to join our Health Solutions business based in Kuala Lumpur, Malaysia.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

The Role

The SEH will be responsible for supporting the Service Delivery Leader to complete tasks and deliverables to support the Asia business across multiple countries.

The role will focus on helping to ensure strong, robust and efficient technology propositions and operating models (including service delivery) are in place. These should be high quality, scalable and able to support the business and align with Aon’s objectives. This will ensure that we can clearly demonstrate improving quality, efficiency gains, improving competitiveness through performance and metrics; create, support and report on key KPI’s to demonstrate performance and deliverables; act as an escalation contact point as needed and for issues including items of a confidential or sensitive nature; and ensure we are successfully positioned to meet our assigned objectives for Health projects.

The SEH will work collaboratively across a wide range of teams and partners, as well as independently. They will be required to help build high performing teams, as well as continually develop existing and new teams, creating a culture of continuous learning and improvement, all within the Aon role modelling framework whilst being across all Aon’s values and standards. This role will work with teams locally, regionally and globally.

Duties and Responsibilities

• Help support the Service Delivery Leader on completing tasks across Asia,in multiple countries including Hong Kong, India, Korea, Malaysia Philippines, Singapore, China, Japan and Thailand.

• Action and manage all projects, tasks and deliverables assigned

• Provide help, support and leadership expertise (where required) to all project and delivery teams within the Asia region.

• Help maintain, review and update standard target operating models to ensure these are strong and robust and support the business whilst being aligned with Aon’s standard processes, compliance and governance requirements.

• Help maintain, review and update propositions models including technology offerings, to ensure these support the business whilst aligned with Aon’s standard processes, compliance and governance requirements.

• Ensure that our Asia regional goals and objectives are achieved

• Help set, communicate and monitor business service delivery strategy, driving forwarding objectives to meet agreed objectives.

• Help identify and support process improvements and best practices to continually enhance service delivery effectiveness and efficiency.

• Ensure and demonstrably report on improving quality, efficiency gains and improved competitiveness through the use of performance dashboards and reporting metrics.

• Manage, create and report on project and service delivery objectives and targets to ensure all teams are meeting and exceeding agreed upon performance measurements.

• Act as an escalation contact point for issues and other items as needed including items of a confidential or sensitive nature.

• Collaborate with other senior colleagues within the region to assess and help develop colleague and team productivity, efficiency and performance.

• Collaborate with team and partners to engage and build trust.

Qualifications

Education & Certification:

▪ Diploma or university degree desirable, preferably in IT, finance or business-related field.

▪ Project Management qualification (PMP, Prince2) desirable.

Experience:

▪ Experience in a business analyst, project manager, senior consultant role, account or service executive role.

▪ Experience in the Health Solutions / Group Insurance domain (Employee Benefits Insurance) / Digital Benefits or Digital Insurance arena an advantage.

▪ 3 – 5 years successful experience in creating and delivering initiatives for growth and or efficiency improvement gains.

Competencies:

▪ Strong understanding of Health Solutions, Group Insurance, Digital Benefits, employee benefits products and / or implementation processes preferably within the financial or insurance services industry or similar.

▪ Ability to work under pressure, able to manage fluid deliverables, is committed to meet project deadlines, deliverables and targets.

Comfortable working in a dynamic, creative environment with excellent organisational skills - multi-tasking ability essential.

▪ Ability to analyze and solve business problems, make recommendations and/or proposals, resolve complex diverse problems, and has the ability to influence decisions.

▪ Strong communication skills, strong influencing and negotiating skills with confidence at all seniority levels.

▪ Ability to anticipate risks / issues and take mitigative actions before they happen.

▪ Results driven and able to take accountability for results.

▪ Exceptional business and client management; vendor management; and consultant experience.

▪ Ability to adjust behavior to suit a wide range of cultures and environments.

▪ Excellent planning, project management, time management, problem solving and organizational skills.

▪ Excellent analytical and data skills, including ability to prepare detailed reports.

▪ Collaborative, team player – must be willing to “roll-up” sleeves and assist the team where necessary.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

#LI-LC2