We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you

What motivates you?

• You obsess about customers, listen, engage and act for their benefit

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Knowledge of RCSA, Incident Reporting, Root Cause Analysis, Regulatory Reporting, and Insurance Products will be added advantage.

• Tertiary qualification in Business, Finance, Risk Management, Accounting, Business Management, Statistics.

• Minimum 5 years' experience in financial/operational risk management, product development or related area in the financial services industry.

• Strong understanding of Operational risk issues and ability to provide constructive challenge to 1st line of defense in assessment of risk and its resolutions.

• Ability to analyse data and make relevant observations and recommendations.

• Good written and verbal communication skills

• Excellent interpersonal skills

On the job you will:

• Align the in country operational risk management approach to the Operational Risk Policy/Framework and the Risk Management Framework and oversee its effective application.

• Ensure that the Business Heads and Function Heads and relevant staff understand and accept their operational risk management responsibilities

• Provide a central contact point and oversight over all controls required to effectively manage operational risk that arises from the end-to-end processes

• Challenge the completeness of risk identification, monitoring and assessment of the corresponding control activities required within the end-to-end processes to identify and follow through the remediation by the 1st line of any significant deficiencies

• Validate and challenge the first line risk identification and assessment of inherent and residual risks arising within the end-to-end processes (RCSA)

• Keep apprised of current and emerging risks which could potentially affect the company’s business continuity risk profile

• Enforce adherence to Business Continuity Management practices and controls, in line with BNM’s BCM Guidelines.

• Establish BCP strategy and provide advisory and guidance on business continuity planning/management.

• Assist in the establishment of DR and BCP alternate sites.

• Coordinate with IT to ensure DRP for all applications are established and the DRPs are reviewed on annual basis.

• Coordinate annual business continuity and disaster recovery testing incorporating call tree testing, disaster recover testing as well as rolling out appropriate business unit table-top analysis.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success

• A bold ambition and set of goals to be a leader in driving transformation in our industry

• Our best. Every day.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .