Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Desktop Claims Administrator (Bengali Speaker)

The role of the Claims Administrator is to ensure that the claim files assigned are managed and assessed in a professional manner. This will involve working with the policy holder, Insurers, Brokers, colleagues and other professionals to ensure the claim is valid. This position will be based in our Kuala Lumpur office.

Main duties include:

• Manage claims from start (first notice of loss) to end (finalisation)

• Communicate with clients/claimants via phone and email to address queries, request further information and/or supporting documentation

• Examine documentation and evidence to determine claim validity

• Evaluate claims based on policy coverage and determine conditions have been met and exclusions have been applied

• Maintain accurate, thorough and up-to-date claim file documentation throughout the claims process in the electronic claims management system

• Ensure all data and supporting documents are entered into the claims management system

• Manage an open portfolio of claims in a timely manner, ensuring claims are managed in line with client’s SLAs

• Identify and investigate potentially fraudulent claims with referral to Team Leader

• Model ethical behaviour and execute job responsibilities in accordance with Sedgwick’s core values, legal requirements, and industrial regulations/policies

Requirements:

• A diploma or degree in any discipline

• Experience in customer service / administrative role, preferably in the insurance or claims industry

• Prior experience in handling claims for property, casualty, travel and medical is desired, but not necessarily a requirement

• Strong written and communication skills in Bengali and English

• Good analytical and numeracy skills

• Excellent interpersonal and critical thinking skills

• Working knowledge of Microsoft Office 365 applications such as Word, Excel, PowerPoint, Outlook and Teams

• Able to work independently and demonstrate personal initiative

• Time management - ability to multi-task and adapt to priority change

• Demonstrates ability to work as a team to deliver our commitment to clients

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)