Description:

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Concierge will support the Chief Concierge in managing the guest service department, ensuring maximum guest satisfaction through effective planning, organising, directing, and controlling of the Concierge operation and administration.

Qualifications:

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.

• Ideally with a university degree/diploma in hospitality/hotel management.

• Work experience as an Assistant Manager - Concierge or Team Leader - Concierge within luxury hotels is preferred.

• Comprehensive knowledge of concierge services, including guest relations, local attractions, dining recommendations, and transportation options, to provide personalized assistance and recommendations to guests.

• Excellent communication and interpersonal skills to interact effectively with others, strong organisational and time management abilities, and handling pressure and high-stress situations effectively.

Primary Location: MY-10-Kuala Lumpur

Organization: Park Hyatt Kuala Lumpur

Job Level: Full-time

Job: Guest Service Operations

Req ID: KUA002293

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.