What you'll do:

• Serve as a trusted technical authority for global Cisco customers and partners.

• Collaborate with customers and cross-technology teams to resolve complex technical issues.

• Contribute to knowledge bases, troubleshooting guides, and train junior engineers.

• Engage with the latest networking security technologies and recreate customer issues in Cisco labs.

• Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.

• Recognize and submit bugs, provide escalation support, and build reusable lab setups.

• Produce and share intellectual capital, including documentation and training, for global use.

• Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.

• Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.

• Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.

Who you are:

• 4+ years of related experience involving customer support element in Security technologies.

• CCNP level knowledge or equivalent (Cert not required).

• Solid understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.

• Capture analysis (Wireshark, tcpdump, etc.).

• Evidence of troubleshooting skills.

• Good Knowledge of Linux / UNIX command line tools / environment.

• Proficient in English, written and spoken.

We´ll be very impressed if you have these:

• Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, VPN, IPS.

• Advanced Linux, & Windows skills.

• Knowledge in cloud providers: Azure, AWS, Google Cloud, etc.

• Experience with Docker, Kubernetes, and DevOps.

• Scripting languages (Python, Golang, etc.).

• Experience configuring, troubleshooting Cisco security products.

• Relevant industry certification.

• Presentation and training skills.

• Writing technical documentation skills.

Development opportunities:

• Grow your technical and soft skills.

• Ability to communicate in seminars and conferences such as Cisco Live and partner meetings.

• Support in pursuing Cisco certifications.

• Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).

• Mentoring and coaching.

• Becoming Subject Matter Expert (SME).

• Giving back to local and global community (charity events).

WHY CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.