SUPV III HR SERVICES (Potential with German)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. The role is ideal for someone wanting to expand their career in HR operations working in a fast-paced environment, with a team committed to delivering a superior customer experience every time! This position will also provide opportunity to drive and participate in regional and global initiatives to enhance and promote the HR Shared Services brand and drive operational excellence.

Responsibilities:

Operations

• Working with daily queue monitor to ensue efficient processing of cases within agreed SLA’s

• Ensuring work is allocated efficiently throughout the team

• Supporting team members with day-to-day execution of HR related enquiries through our telephony and ticketing system and guides the team regarding proper procedures, policies, and requirements

• Works with the team to develop and update standard work/desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers

• Ensures all activities are carried out as per the standard work/desktop procedures of HR Shared Services

• Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee legislative compliance

Quality

• Works closely with training and quality lead to ensure proactive quality checks are in place and all data entry and documentation is correct first time

• Analyses quality metrics and partners with training and quality lead, and TEOA lead to ensure quality data is analysed, understood, and translated into actions to ensure all transactions are completed correctly to deliver on ECE

Continuous Improvement

• Responsible for driving CI ethos within the team and working closely with TEOA lead to identify opportunities for process improvement and devising a clear plan to deliver tangible efficiencies within the team to improve customer and employee experience and deliver on agreed TEOA metrics

People Leadership

• Empowers the team applying the TE coaching methodologies and fosters a culture of accountability within the team and stakeholder groups

• Ensure the voice of the team is heard and the team are enabled to deliver on ECE

• Supports team manager to drive team development and employee engagement with clear development plans and team engagement initiatives in place

• Liaising with HR managers and solutions partners in the supported countries to enable a ‘One HR’ experience for our employees and managers

What we look for:

• 5 years work experience including 1-3 years team lead experience ideally in a HR operations environment

• Educated to degree level with emphasis in HR or Business or other related discipline

• Proven ability to successfully lead a team and empower them to be successful

• Ability to build strategic talent pipelines and identify successors for key roles across the Global HR team

• Experience of working with HR related technologies such as Success Factors, SAP, Workday, ticket management systems etc.

• Strong professional and HR operational knowledge

• Team player with a solution focused attitude with drive to work in a fast-paced international HR team

• Excellent communication skills and attention to detail

• Ability to meet deadlines, prioritize work assignments in a high volume and fast-paced environment

• Strong customer service orientation

• Will manage a multi-lingual team, proficient English is essential, additional languages an advantage

Competencies

SET : Strategy, Execution, Talent (for managers)

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location:

KRAKOW, MA, PL, 30552

City: KRAKOW

State: MA

Country/Region: PL

Travel: 10% to 25%

Requisition ID: 125376

Alternative Locations:

Function: Human Resources

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.