Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

Alight Solutions are currently recruiting for a Payroll Operations Manager located in Poland. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Payroll business group within Alight Solutions

Your Impact as a Payroll Operations Manager

Job Responsibilities:

Service Delivery:

• Manage a group of Payroll Team managers to achieve all the goals set up for the payroll operation teams.

• Organize and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process.

• Manage the team's workload by ensuring that there is an effective process for allocating tasks or cases.

• Make sure there is a process in place to manage fluctuations in volumes, and ensure that the team's capacity to deliver is maintained throughout the year.

• Use active & visual management to make sure that business requirements, SLAs and quality measures are understood by the team and are the focus of their daily work.

• Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities.

• Measure the level of internal and/or external client satisfaction, taking corrective action where necessary.

• Analyze metrics and reports that describe the productivity and quality of the team's work.

• Ensure that processes are documented and that knowledge is captured, documented and shared within the team.

• Put a system in place to train new hires / less experienced team members in the team's processes and tools.

• Provide support for the team members in communicating issues to other teams and ensuring timely resolution.

• Respond to and remove any issues that negatively impact the team's ability to work efficiently, e.g. IT issues, communication breakdowns.

• Ensure that the team is aware of and can respond to risks that may impact service delivery or client satisfaction.

• Ensure that team members record their working time accurately.

• Monitor payroll processes to ensure all required tasks are executed timely and accurately.

• Making payroll impact decision to resolve any urgent and critical issues.

• Taking ownership of domain related client visit (from a process perspective), maintaining good working relationship with client/3rd parties and other stakeholders.

Change Management

• Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.

• Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery.

• Develop a culture of continuous improvement within the team.

• Ensure that processes and systems are updated in line with any statutory or legislative changes.

• Cooperate fully with auditors, both internal and external, and make sure that any resulting recommendations are implemented.

• Co-ordinate any projects that impacts your team, ensuring that the project delivers the required result.

• If required, manage the transition of work to or from your team.

People Management:

• Initiate and participate in recruitment processes to fill any team vacancies.

• Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team.

• Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations.

• Hold static 1:1s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts.

• Evaluate and rate colleagues' performance in the middle and at the end of each year, ensuring they receive accurate written feedback.

• Use the COMPs tool to make recommendations for colleagues' bonuses and salary in line with their performance rating.

• Make use of a skills/capability matrix or development map to assess a colleague's current skill level. Assign the colleague to work shadowing, self-study or training to resolve any skill gaps.

• Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan.

• Maintain the 'talent status' of colleagues, making sure your manager is aware of key talents within your team. Work with your manager / Talent Development to ensure that key talents have an appropriate development plan.

• To prepare, regularly review and update succession plans for the team.

• Manage absences in the team in accordance with work volume and HR policy.

• Promote a pro-active and responsible culture within the team based on professional standards of behavior.

• Take action to integrate the team and make sure that any internal conflicts are resolved.

• Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team.

• Monitor the level of engagement within your team and take action to increase it.

• Recognize colleagues for their contributions and accomplishments

You Bring Knowledge and Expertise

Required Experience:

• Fluent English – C1 Level at least.

• Some experience in people management.

• Experience in managing payroll outsourcing operations projects/teams.

• Experience in working on the cross domain projects desired.

• Good MS Excel skills.

• Strong analytical and problem solving skills.

• High level of attention to detail is required.

• Self-motivation, ability to prioritize tasks and work to meet tight deadlines.

• Teamwork skills.

• Spotless record and strong ethos.

• Ability to make decisions under pressure of time to meet tight deadlines.

• Ability to take ownership of highly complex tasks and projects.

Education:

• High School diploma required

We Offer:

• Permanent contract and comprehensive rewards package

• Continuous education and training

• Tremendous potential with a growing worldwide organisation

• Private medical care (Lux Med)

• Life insurance

• Benefit platform (MultiSport card, cinema tickets, vouchers, and many more)

• Great work atmosphere; we value positive and productive work environment, open and honest communication, and are committed to excellence.

• Opportunities to engage in many events, activities and charity initiatives

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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About Alight Solutions

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

Our values are the essence of who we are:

Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

Help us reimagine how people and organizations thrive!

Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

@AlightSolutions