Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Working Hours

Located in Krakow, Poland, this position typically follows a standard 08:00 - 16:00 schedule, but depending on necessity it may require working in a later shift, extending up to 6 hours into the evening.

Who You’ll Work With

Support Services (aka TAC) in our Customer Experience organization provides second and third level technical support to our customers around the world. We jump in to help when their network or solutions experience hiccups. Are you ready to assist when nobody else knows how to fix the issue?

Various technology teams exist within TAC. Now we are looking to strengthen our Collaboration support team in Krakow, Poland. In Customer Experience (CX), we continuously support our customers in making their customers' lives better. Do you want to help? We invite you to join us in this endeavor being a part of our family.

In This Role You´ll:

• Be a trusted technical authority and guide your customers in solving problems of highly sophisticated issues in their systems, solutions or networks.

• Deliver a superb experience in difficult situations, collaborating with your customers over e-mail, phone, Webex.

• Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space.

• Be encouraged to be creative, having the freedom to change the way you and the team work.

• Author case studies and troubleshooting guides, train junior engineers and help them fuel their full potential.

• Work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

Who You Are

• Problem solver and proven troubleshooting skills.

• Exposure to Call Control: Cisco Unified Communications Manager.

• Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.

• Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.

• Experience with Cisco routers, switches, and voice gateways.

• Knowledge of security practices related to voice and video communications.

• Analog /digital interfaces.

• Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.

• Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).

• CCNP Collaboration is highly desired.

• Excellent communication skills,

• Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.

• Experience in technical support (TAC) or similar job role.

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.