Introduction

IBM Technology Expert Labs and Global Delivery Center #GDC in Krakow are looking for a People Leader for our consultants. We look for a seasoned leader, who demonstrates the track of records in building highly performing Teams in the strong-matrix and functional organizations. This role reports to #GDC Director on-site.

Your Role and Responsibilities

• Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technical client-facing team of exceptional delivery professionals in #GDC.

• Accelerating Adoption of IBM Technology: Leading your Delivery Consultants, and Collaborating with the IBM Account team, clients, and partners to accelerate IMB's technology consumption by IBM's Clients.

• Creating and maintaining enduring, trusted relationships at technical levels within clients (including CIO's, CTO's, Developers, Data Scientists, Architects) and establishing IBM as an essential partner.

• Team Coaching for Success: Coaching your team, with clarity and conviction, to ensure they fully understand how to do their jobs successfully and achieve their KPI including utilization, customer satisfaction and quality standards.

• Profit and Loss Management: Evaluating and managing profit and loss for your assigned resources.

• Growth Mindset Traits in Problem-Solving: Demonstrating growth mindset, courage, curiosity, and leadership in solving problems.

Required Technical and Professional Expertise

• Experience in IBM Technologies. Foundational knowledge in one or more of the follow-ing technology areas: WatsonX, DB2, Cognos, BWA, Filenet, MQ, Envizi, Sterling, Maxi-mo

• Degree in Computer Science or equivalent

• Strong technical and management hands on experience. 8+ years of management

• Experience leading consulting/customer success or support teams (20 members)

• Experience working with CI/CD processes, DevOps methodologies and tools such as Git, Jenkins, Jira.

• Excellent people skills, including negotiating, recruiting, motivating, and team building.

• Growth-mindset: Willingness to learn new technologies and processes.

• Highly organized and able to balance multiple priorities.

• Dedication to transparency: ability to report issues and risks and find solutions.

• Strong verbal and written communication skills and the ability to work in a fast-paced environment with remote office locations.

• Work in an agile and collaborative, international and cross-functional environment, including account teams, product management, support, engineering.

Preferred Technical and Professional Expertise

• General knowledge of Labor Law (Poland, EU)

• Experience of leading leaders

• Preferred second language: German, French, Spanish, Italian

About Business UnitGlobal Delivery Center #GDC in Krakow, Poland is a brand-new Team enabling IBM's Customers in EMEA region. We are a young and diversified Team of professionals, young talents, all generating impact, leveraging best practices, knowledge, years of experience. This is an exciting opportunity to work with a dynamic, entrepreneurial team that delivers projects for Enterprise clients starting from Data & AI, Automation as well as running IBM Z that have a charter to transform, automate, and optimize their most critical transaction processing applications and data that support their core businesses.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.