Job Family: Customer Services

Req ID: 432081

Must have 8-10 years of relevant experience in the field of Medium Voltage Gas Insulated Switchgear (Primary GIS 8DA/B, Sec GIS 8DJH ST, 8FB20, 8DJH 36, Nx Plus C) with a strong understanding of the associated technologies and applications.

• Proven experience in the installation, Testing servicing, preventive maintenance, Trouble shooting, Commissioning and handling of GIS products, ensuring systems are up-to-date and functioning optimally.

• Exceptional verbal and written communication skills are required to effectively communicate with customers, ensuring clarity and understanding of technical issues and solutions.

• Experience in managing service partners, including the ability to provide remote technical support to partner engineers, ensuring they have the necessary guidance and information to perform their tasks effectively.

• Strong team handling skills are essential, as the role requires daily interaction with partner engineers to coordinate activities, share knowledge, and ensure smooth operations.

• Proven track record in generating Joint Measurement Reports (JMR), documenting and analyzing performance metrics, and achieving/completing assigned targets, demonstrating a results-oriented approach.

• Ability to provide on-site support for escalated calls, quickly assessing and resolving issues within the stipulated time frame to ensure customer satisfaction and minimize downtime.

• Understanding and following up the laid down EHS aspects, EHS responsibilities shall have topmost priority.

• Candidate must be Conversent with engineer aspects of MV GIS e.g. SLD, Scheme understanding, ability to modify the schemes based upon customer requirement. Knowledge on numerical relays are essential. Programing aspects of the Relays shall be an added advantage.

• Should possess experience of preparing site reports, Switchgear Testing reports and MoM , Preparing Projects MIS and focus on customer first culture.