Manager Operations, Kohler Owned Stores

Work Mode: Remote

Location: Remote in the US

Opportunity

Founded in 1873 and headquartered in Kohler, Wis., Kohler Co. is one of America’s oldest and largest privately held companies. Kohler is a global leader in design and innovation. This opportunity is for the expanding DTC business. This role will manage three separate business models across our store fleet in our Kohler owned program. The highly motivated individual will be responsible for strategy enhancement, process development and daily execution for our Kohler owned stores, tailored to the unique needs of a startup within a legacy company ensuring efficiency and scalability.

Specific Responsibilities

• Responsible for customer experience enhancement through systems, service models, training, and recruitment for all Kohler Owned stores

• A subject matter expert for all policies and procedures

• Ensure that the stores comply with all regulations and safety standards in compliance with the company standards

• Weekly feedback on KPIs and operational strategies

• Manages weekly Kohler Owned Store Operations call

• Organize and manage the store operations calendar for events, installations and new stores to ensure visibility to cross functional teams

• Refine and review the store operations based on customer feedback from associates, customers and market trends

• Store operations owner for Kohler Owned Stores expansion

• Monitor and ensure executions of projects and events in stores

• Collaborate with partners on strategies for Distributor Owned Stores

• Leads by example and enables a customer first focus

Skills/Requirements

• Bachelor Degree, MBA preferred

• 8+ years of Store Operations experience,

• Broad experience in operations for emerging brands

• Experience developing policy and procedures

• Salesforce and Microsoft user interface experience

• Customer Experience design a plus

• Must be a strong conceptual thinker, able to understand the larger strategy of the experience and business expectations.

• Relationship focused, value collaboration.

• Performance minded, ability to balance short- and long-term goals

• Written and verbal, with the ability to convey and outline key expectations and actions

#LI-Remote

#LI-NE1

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $89,800 - $114,100. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .