Technical Support Specialist

General Information

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City

Kochi

State/Province

Kerala

Country

India

Department

TECHNICALHELPDESK&DIGITALREMOTE_SUPPORT

Date

Tuesday, December 17, 2024

Working time

Full-time

Ref#

20033171

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICALHELPDESK&DIGITALREMOTE_SUPPORT

Seniority Level

Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Technical Support Specialist

XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.

We are currently seeking a Technical Support Specialist to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.

Job Responsibilities

• Assist customers by troubleshooting software at a highly professional level

• Analyze and identify symptoms of a problem to provide an end-to-end solution

• Consult customers with data/web/design workflow and implementation

• Maintain up-to-date knowledge of software and resources

• Provide guidance to fellow team members as a subject matter expert

Job Requirements

• BA in Computer Science, Management Information Services, or equivalent experience required

• At least 4 years of experience in a Technical Support field, troubleshooting software problems

• Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution. For example, XMPie

• Experience implementing, deploying and troubleshooting PURL and email campaigns

• Solid troubleshooting and research skills across multi-platform desktops and servers

• Proficiency installing and configuring software in Windows Server and MS SQL Server environment

• Familiarity with Adobe Creative Suite (CC)

• Great customer service skills and a willingness to learn

• Highly developed verbal and written communication skills in English

• Ability to work both in a team environment and independently

• Discipline to be self-motivated and self-directed when necessary

Desirable Qualities

• Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS

• Database creating and executing T-SQL

• Code development experience and education

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.