Field Service Engineer

Application deadline:

Workplace: Onsite Position

Job Location (Short): Kocaeli, Kocaeli, Turkey

Contract Type: Full-Time

Employment Type: Regular

What is the job about?

The Field Service Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer.You are responsible for customer satisfaction in the assigned market, is technical accountable and works -individually or together with ASP to address customer requests in an efficient and professional manner

Your main responsibilities:

• Makes a risk assessment for every task;

• Reports matters related to Safety, Health and Environment;

• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service;

• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;

• Asists your manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;

• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)

• Registers the identified product quality issues in the systems;

• Asists in project execution – installation support, commissioning etc;

• Provides the agreed maintenance services and SLA for service agreements;

• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads;

• Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirement and customer expectation, where there is the case;

• Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the markets served by ASPs;

• Provides technical support to ASP upon need, in the markets served by ASPs

• Ensures complex projects execution;

• Provides input for the content of the maintenance contracts;

• Makes complex root cause analysis on unplanned down-time events;

• Coaches and supports the development of the junior field engineers;

• Prepares inputs for quoting out-of-warranty repairs;

• Collects installed base information;

• Continues learning and development to build up hands-on service capability;

• Masters the use of service tools and equipment;

• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers.

Your Background:

• Technical education knowledge of electrical/mechanical engineering, application knowledge

• 3-5 years of work experience in the industry or comparable environment.

• Experience with pump technology

• SAP experience preferred

• Knowledge of controls, remote monitoring and connectivity

• Ability to participate in work with processes or projects within the service environment.

• Knowledge of best practices and relevant practices, systems in the service environment

Do you want to learn more?

This position is based out ofTR-Kocaeli _Istanbul this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.