Overview

Human Resources Operations Specialist

Full time, Day shift, 80 hours per pay pPeriod

Parkwest Overview:

Parkwest is West Knoxville’s premier medical facility and a top performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21 Parkwest received recognition from U.S. News & World Report (https://health.usnews.com/best-hospitals/area/tn/parkwest-medical-center-6520530) as one of the “Top 10” hospitals in Tennessee.

Position Summary: Provides professional on site support for administration of human resources policies and programs for Covenant Health. Operates as team lead at facility level as applicable.

Recruiter: Kathleen Rice ||kkarnes@covhlth.com|| 865-368-7313

Responsibilities

• Advises managers/supervisors in resolving employee relations problems, disciplinary actions, and performance management issues. Serves as liaison between employees and leadership to resolve employee relations issues.

• Acts as special projects coordinator and leader on various HR projects as needed.

• Conducts training programs related to employee relations issues such as performance evaluation, disciplinary program, sexual harassment, etc.

• Participates in investigations and may draft responses to EEO or Tennessee Human Rights Commission charges.

• Conducts Integrity/Compliance investigations and reports findings.

• Responds to Tennessee Department of Employment Security Claims and represents Covenant Health on appeals.

• Conducts audit follow up regarding findings from Compensation, HRIS or Payroll audits.

• Evaluates and participates in preparing Human Resources for Joint Commission compliance (including development of annual report of competency and follow-up throughout the year to ensure that competency issues identified through the performance appraisal process are addressed).

• Ensures completion of Performance Evaluations and distributes notifications to managers regarding merit increase process and merit amounts.

• Conducts HR portion of new employee orientation program and may participate in presentation of Employee Education Day.

• Participates in analysis and development of human resource policies and procedures.

• Works closely with Workers Compensation and managers to identify light duty work, monitoring restrictions and accommodations.

Qualifications

Minimum Education:

Bachelors Degree or equivalent work experience combined with professional HR certification.

Minimum Experience:

Requires a minimum of five (5) years experience in human resources functioning in an HR Generalist capacity and includes direct responsibility/involvement in employee relations functions. Knowledge of legal issues related to employee relations. Computer skills required.

Licensure Requirement:

HR certification preferred.

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Job Title HR Operations Specialist

ID 4031871

Facility Covenant Health Corporate

Department Name HR West