Duties of Employee:

· Assist in the scheduling of clients and maintain calendars for counselor and administrators;

· Maintain client and business records;

· Prepare reports when directed;

· Answer and respond to all relevant correspondence via phone, mail, fax, etc. in an appropriate manner (i.e., return calls, write correspondence, etc.);

· Ensure all incoming correspondence has been relayed to the appropriate staff;

· Maintain inventory and purchase supplies;

· Provide clerical support for counselors and administrators;

· Maintain and apply all payment processes and documents, receive payments, and provide invoices to clients;

· Troubleshoot any issues that arise in the day-to-day operations;

· Address insurance inquiries via a third-party provider;

· Create and maintain a good working relationship with clients and staff;

· Operate with minimal supervision in completing assignments. Identify tasks that will help the office function smoothly. Research information when necessary. Complete time-sensitive tasks despite numerous intervening demands; and

· Other duties, as directed.

Required skills and qualifications:

· High school diploma or equivalent;

· Written and verbal communication skills;

· Strong time-management skills and multitasking ability;

· Aptitude for learning new software and systems; and

· Comfortable handling confidential information.

Preferred skills and qualifications:

· Previous experience and success in office management; and

· Experience developing internal processes and filing systems.