There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology, and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company, and shaping TA’s future.

Job Summary

Provide support for both end user hardware and software technologies, also technical equipment at corporate offices and site locations. In some cases, provide training and guidance to lower-level technicians as needed.

Duties and Responsibilities

• Provide daily hardware support for PCs/Laptops, tablets, printers, for both on premise and remote users.

• Provide daily software support including operating systems and applications running on the following devices: PC’s/Laptops, tablets/phones, printers, handhelds, registers and other technical devices specific to TA’s business operation.

• Practice daily asset management of equipment such as but not limited to: Lease PCs, printers, registers, credit card pin pads, etc.

• Proven experience and success with supporting and following established guidelines, especially related to PCs/Laptops, Microsoft Office Applications, printers.

Qualifications

• Associates or Bachelor’s degree in Information Systems, Computer Science, or a related field is preferred, or equivalent work experience.

• Requires 5-8 years of experience supporting complex end user technologies.

• Computer certifications for Windows 10, CompTia A+ and/or Network +, Security + are preferred.

• Working knowledge of Windows Server, Active Directory, BigFix/PowerShell, Group Policies, Microsoft Office and Office 365, BOMGAR, and Cisco VPN is preferred.

• Knowledge of building Images and scripting is desired.

With us, you’ll enjoy:

*Competitive wages and annual bonus opportunity

*Medical, dental, vision and life insurance

*401(k) with a company match

*Paid vacation and holidays

*Tuition reimbursement

*A wide variety of discounts on technology, travel, food and fuel

*Opportunity for growth and advancement with company paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office

Pay Range

A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state, or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

Working Conditions / Physical Requirements

In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.