Job Information
Miovision Hardware Quality Technician in Kitchener, Ontario
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.
Position Summary
Working in the Hardware Quality team, this position will act as a key technical resource responsible for analyzing field returns to attempt to replicate customer symptoms, identify failure root causes and drive continuous quality improvement improvement. Position requires a hands-on focus so the role will be in-office at Miovision headquarters (Kitchener, Ontario).
Position will require collaborative work with electrical engineering, mechanical engineering, firmware development, customer support and manufacturing/supply chain teams. Strong attention to detail is required due to the volume of data that will be involved with device analysis.
Key Accountabilities
Hands on root cause analysis of devices (field returns and NCRs) to diagnose and resolve both hardware and firmware related issues
Document findings in QMS to detail device history, root cause analysis steps and root cause findings
Drive continuous improvement activities to strengthen Miovision Quality Management System (QMS)
Develop and refine debug processes to assist both HW QA and related teams with root cause analysis efficiency
Work closely with engineering (electrical engineering, mechanical engineering, firmware development), manufacturing and supply chain teams to coordinate work
Relay findings from RCA to engineering design and customer support teams to drive continuous improvement
Manage non-conforming material and containment
Monitor quality KPIs and identify areas of focus. Assess trends based on root cause analysis data
Work with suppliers to ensure quality product is being provided to Miovision
Ownership and accountability for the sustainability and triage processes for in-life hardware products
Skills/Qualifications
Must haves
3+ years experience in a hands-on engineering or quality related role
Experience with 8D methodology for problem solving
Past experience in a hardware root cause analysis focused role
Past experience with debug processes including hands-on measurement work
Past experience with electronic design & debug
Electrical, mechanical, or any related technical degree/diploma
Proven track record of effective communication with interdepartmental teams
Strong knowledge of electrical or mechanical systems, or both
Strong analytical and problem solving skills
Very detailed oriented personality
Interest in learning and applying skills to a wide range of technical applications
Desirables
Traffic industry experience
Electrical or mechanical design experience
Experience working in ISO, TS or equivalent QMS
Experience with environmental test specifications and methodologies
Experience with test automation systems
Perks and Benefits
Comprehensive health benefits starting on day one
RRSP Matching Plan
Variable Incentive Plan
Mio-Days (https://www.linkedin.com/pulse/introducing-mio-days-kurtis-mcbride/?trackingId=C5hkvyPWAQCBE82cf60ZOA%3D%3D) : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
Internet subsidy and a remote work allowance
Enhanced paternity and maternity leaves
Unlimited vacation policy
Wellness offerings (Fitness, Mindfulness)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.
Powered by JazzHR