As an integral part of Canadian Retirement team, the Electronic File Analyst is responsible for providing technical and analytical expertise to ensure the successful transmission and upload of electronic demographic and contribution data files on the Manulife administration system.

At the core, our strategy is to put the customer at the center of everything we do. We directly support the Canadian Retirement Businesses and strive to deliver exceptional service with every interaction to enable our strategies through the delivery of a world class customer experience.

Position Responsibilities:

• Load demographic and contribution files accurately, handle reports, investigate errors, and ensure compliance with service standards.

• Apply advanced technical skills to troubleshoot client issues, analyze data for compatibility and member impact, and provide expertise on systems and file protocols.

• Liaise with clients, support, and internal teams to resolve data, system, and file issues, offering technical expertise during stakeholder meetings.

• Accurately process transactions such as participant data, contributions, enrollments, and loan repayments, adhering to policies and quality control standards.

• Ensure timely and accurate completion of transactions and reporting, maintain client files, and provide compliance information for testing.

Required Qualifications:

• Experience with Excel; preferably related to review, loading and/or manipulation of large data files requiring deep analysis and problem solving

• University degree or comparable experience

• Strong verbal and written communications skills

Preferred Qualifications:

• Effectively work within a geographically dispersed team, leveraging knowledge across the organization and positively impacting inter-departmental relationships.

• Knowledge of Retirement and/or Payroll Operations, SLX, and SQL is an asset; organized and efficient in fast-paced environments.

• Self-starter with great initiative, ability to learn quickly and autonomously, and takes personal accountability for managing performance and customer requests.

• Proven ability to adapt to changes within the business and organization, responding to challenges positively and productively.

• Excellent customer service skills, maintaining the customer as a priority when creating solutions.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$40,800.00 CAD - $68,000.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.