Description

Are you passionate about delivering excellent customer experiences? We’re offering an exciting opportunity for a Customer Service Representative in Kingston, New York. In this role, you’ll act as the first point of contact for customers, helping resolve inquiries, and ensuring exceptional service standards are met. This position is ideal for individuals who are detail-oriented, effective communicators, and thrive in fast-paced environments.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions promptly.

• Issue Resolution: Handle complaints professionally by identifying problems and implementing solutions.

• Order Processing: Assist customers in placing, tracking, and modifying orders while ensuring accuracy across systems.

• Documentation: Maintain customer interaction records in company databases for reporting and quality assurance purposes.

• Collaboration: Partner with internal teams to address customer needs and improve service processes.

• Feedback Gathering: Gather and report customer feedback to support continuous improvement initiatives.

• Product Expertise: Understand company products and services to deliver knowledgeable assistance.

  Requirements

Qualifications and Skills Required:

• Customer Service Proficiency:

• Previous experience in customer service or related roles is preferred.

• Ability to handle high volumes of customer interactions professionally and efficiently.

• Attention to Detail: Detailed-oriented with a commitment to accuracy and quality in service delivery.

• Communication Skills:

• Excellent verbal and written communication skills to engage effectively with customers and internal teams.

• Active listening skills to understand and address customer concerns proactively.

• Technical Proficiency: Familiarity with customer service software and tools, with proficiency in basic Microsoft Office applications.

• Problem-Solving: Ability to identify problems, evaluate options, and implement solutions swiftly.

• Time Management: Strong organizational and time management skills to handle multiple priorities effectively.

• Education: A high school diploma or equivalent; additional certifications in Customer Service are a plus.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .