Day in the Life of a Customer Support Representative:

LANDAUER® is the world leader in dosimetry services and laboratory dosimetry equipment.

We help our partners, engineers and technicians in charge of radiation protection to monitor, control, and minimize doses received by their exposed personnel and patients. For more details, look at our website: https://www.landauer.co.uk/

You will be part of a small but dedicated Customer Support Team who are instrumental in ensuring customers’ needs are met and surpassed.

Reporting directly to the Customer Success Manager, the role is responsible for supporting customers via telephone, and email and working cross-functionally whilst following internal procedures to ensure we maintain our strong position within the market

Responsibilities:

• Processing of all orders in accordance with standard work, ensuring 100% accuracy in Agresso

• Ensuring that all records are updated as and when additions/amendments/terminations are received

• Processing of information to ensure 100% regulatory compliance

• Use of Zendesk to manage customer queries

• Escalation of technical and system (myLDR or Agresso) queries via defined internal SDP process

• Support the wider office team in task processing as and when required, particularly during other team member absence. This will include but is not limited to logistics and credit control assistance

• Feedback to manager any trends or anomalies that cause concern

  Your team:

• You will be based in our Kidlington office and part of a team of 8 persons. You will report to the UK site manager.

• Globally, you will be part of the EMEA Customer Service team, including offices in France and Sweden.

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Experience

• GCSE/A Levels as a minimum

• 3 years of previous experience in a customer-facing role.

• Experience of working cross-functionally

• Experience with multiple IT platforms including Microsoft

  Personal Skills

• Excellent customer service skills

• Strong oral and written communication skills

• Effective decision-making skills coupled with the ability to problem-solve

• Results driven

• Ability to work in a team and alone

• Attention to detail

  Why you should join Fluke

• A fast growing company with an international presence.

• Dynamic ambitious and united team

• Opportunities for career development on a global level.

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  Fortive Corporation Overview

  Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Ready to move your career forward? Find out more at careers.fortive.com (https://stgfortive.taleo.net/enterprise/careers.fortive.com) .

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities