Job Title Tier 1 Helpdesk Support (AK) Job Description

Cape Fox Shared Services (CFSS) is seeking an experienced Tier 1 Desktop Technician to work full-time in scenic Ketchikan, Alaska. The Tier 1Desktop Technician provides world-class support and outstanding customer experiences. The Tier 1Desktop Technician supports the IT Manager through helpdesk support at various levels but primarily tier 1 support. The Tier 1 Desktop Technician works with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.

Travel Requirements 0 - 10% Salary Grade Job Requirements

Education and/or Experience

Degree

Associates degree in Information Technology/Computer Science or equivalent relevant years of experience with some education

Relevant Experience

2 - 3 Years of relevant experience

Requirements: Ability to work under deadline pressure, handle stress and deliver professional results Long hours and weekends may be required Strong oral communication skills, organizational skills, and attention to detail Self-motivated with minimal oversight Computer skills: Microsoft Word, Excel, PowerPoint, and Outlook, Adobe CC Perform Password Resets for various applications Provision and Deploy Technical Equipment and Employee Accounts Trouble Shooting of technical and A/V issues Skill demonstration may be required: File saves and data moves and various types of device connection Ability to provide reliable transportation to service calls at sites Ability to work overtime Proven excellent customer service skills Some travel may be required Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Category Information Technology Location Ketchikan - Ketchikan, AK 99901 US (Primary)

Education Some Education

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants and other Native Americans pursuant to Public Law 100-241.