Position: Carhop

Immediate Supervisor: Manager on Duty (MOD)

Status: Nonexempt

Position Summary: This position serves product to guests.

Essential Job Duties:

• Ensure that product meets operational, quality, and appearance standards before being delivered to guests

• Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds

• Provide friendly, quick, and polite service to guests

• Promptly respond to guest requests

• Report customer complaints/issues to MOD

• Assist guest with payment

• Make accurate change quickly and efficiently

• Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot

• Comply with all company policies, procedures, and operational standards

• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards

• Regular attendance

ADDITIONAL DUTIES:

• Report employee complaints/issues to MOD

• Move and stock food product weighing up to 50 pounds

• Skating Carhop:

• Complete Skating Carhop training requirements

• Perform duties while on roller skates

• Perform other job-related duties as assigned or required

Time/Shift Expectations: Irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills

• General restaurant or retail knowledge

• Basic math and reading skills

• Effective verbal and written communication skills

• Ability to follow directions

• Customer service and multi-tasking skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions