Job Information
CU Answers Item Processing Client Service Representative in Kentwood, Michigan
DescriptionPOSITION SUMMARY
The responsibilities of the IP CSR are shared between Electronic Check Processing (ECP) and all CheckLogic Product offerings.
SHIFT HOURS: Monday-Friday 5:00 PM - 10:00 PM
ESSENTIAL JOB FUNCTIONS
CheckLogic Daily Processing: Monitor all incoming/outgoing C21 image files for processing.
Monitor all outgoing C21 files for successful upload and verify results files are received. Manually upload failed uploads.
Research and initiate adjustments as needed including notifications to CUs regarding missing images.
Create/close eDoc Zoho Tickets on all relevant calls/issues.
Maintain a positive contribution as a member of the Item Processing team, and complete all tasks assigned by management to meet team objectives.
JOB QUALIFICATIONS
High school graduate or equivalent is required.
Experience in performing item processing duties at a credit union or other financial institution preferred.
Ability to use discretion when dealing with sensitive and confidential data.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
CUAnswers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CUAnswers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.