Career Opportunities: Customer Service 1 (28251)

Requisition ID 28251 - Posted - AADG, Inc - ASSA ABLOY Door Group - Kent, WA (72nd Ave So) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - No Travel Required

 Job Description Print Preview

Are you looking for an opportunity to utilize your customer service background while working for a global industry leader?

If you answered yes, then you should check out … ASSA ABLOY.

We are the global leader in door opening solutions, dedicated to helping our customer’s needs for security, safety and convenience. Come see who we are at: https://www.assaabloy.com/group/en/about-us

What would you do as our Customer Service Representative?

We have an exciting opportunity to join our Northwest Service Center based in Kent, Washington. This individual will act as the front-line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.

You would also:

• Process orders and handle customer inquiries

• Work to provide quick resolutions to customer queries and situations

• Help to assess and research customer issues and resolve them in a timely manner

• Provide general and technical information, as requested by the customers

• Communicate with customers on discrepancies and/or delivery conflicts

• Participate in estimating, shop seminars and sales functions including after hour functions

• Participate in a safe and harmonious working environment

• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

• Other projects and assignments, as needed

  The Skills and Experience you need:

• High School Diploma/GED required

• Bachelor’s in Business, Engineering or related area of study preferred

• Minimum of 2 years of Customer Service experience

• Previous Customer Service experience in a specialized technical industry or environment preferred

• Pricing knowledge / experience helpful

• Excellent verbal / written communication and organizational skills

• Ability to work effectively and positively in a team environment

• Proficient computer skills with knowledge of Microsoft preferred

• Effective e-mail and telephone communication skills

• Knowledge of ERP systems and shipping software a plus

• This role requires someone who is self-motivated, self-regulating and able to meet job expectations with minimal supervision

  Compensation

  $24 to $27 per hour, depending on experience.

  Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to; the individual’s experience, knowledge, skills, and qualifications.

  What we offer

  We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive schemes.

• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance

• Employee Assistance Program

• Vacation Paid Time Off

• Coverage under State Sick Leave

• Paid Holidays

• Tuition Reimbursement

• 401K with Employer Match after 1 year of service

• Employee discounts on many of our products

  We review applications regularly, so don’t wait!

  We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

  To make sure your personal data is safe, we don’t look at any applications sent by email or post.

  Let’s create a safer and more open world - together!

  AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

  #LI-SM1

  We are the ASSA ABLOY Group

  Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

  As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

  As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.